PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities.

Customer Service ManagerJob LocationsUS-WA-ABERDEEN Requisition ID2026-189790Line of Business:All Ways Caring HomeCarePay MinUSD $25.00/Hr.Pay MaxUSD $27.00/Hr.Our CompanyAll Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.<ul><li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li><li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li><li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li><li>An experienced communicator and problem solver who is well-organized</li></ul> What you will receive: <ul><li>Great company culture</li><li>Competitive pay with daily pay options available</li><li>Tuition reimbursement and campus partnerships</li><li>Flexible work schedules close to home</li><li>Retention and referral bonuses</li><li>Benefits, Supplemental Plans, EAP, and 401K participation</li><li>Career growth and development opportunities </li></ul>External Job DescriptionWhat you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: <ul><li>Oversee quality care and overall client satisfaction </li><li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li><li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li><li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li><li>Ensure proper documentation and record-keeping</li><li>Conduct periodic home visits and safety checks</li></ul>Qualifications What you will need: <ul><li>Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li><li>Accountable, reliable, and ability to work independently with good judgement</li><li>Valid driver's license and auto insurance</li><li>Effective verbal and written communication</li><li>Excellent customer service skills</li></ul>About our Line of BusinessAll Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.Additional Job InformationAt All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:<ul><li>Great company culture </li><li>Competitive pay with daily pay options available</li><li>Tuition reimbursement and campus partnerships</li><li>Retention and referral bonuses. Work with your friends</li><li>Benefits, Supplemental Plans, EAP, and 401K participation</li><li>Career growth and development opportunities </li><li>Great company culture </li><li>Competitive pay with daily pay options available</li><li>Tuition reimbursement and campus partnerships</li><li>Retention and referral bonuses. Work with your friends</li><li>Benefits, Supplemental Plans, EAP, and 401K participation</li><li>Career growth and development opportunities </li></ul>Salary RangeUSD $25.00 - $27.00 / HourRes-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

All Ways Caring Homecare

Customer Service Manager

Alzheimer's

Auto Insurance

Community and Social Services

Customer Satisfaction

Customer Service Management

Customer Support/Service

Database Administration

Dementia

Documentation

Driver's License

Healthcare

Healthcare Customer Service

Home Economics

Identify Issues

Nursing

Organizational Skills

People Management

Personal Care

Presentation/Verbal Skills

Problem Solving Skills

Quality Management

Record Keeping

Regulatory Requirements

Sales Management

Schedule Development

Social Work

Staff Requirements

Tuition Reimbursement

monster

UNKNOWN

FEED

Key Responsibilities: • Provide exceptional customer support via phone, email, chat, and social media platforms, addressing inquiries and resolving issues promptly and professionally. In this role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various communication channels.

Are you a customer service enthusiast with a knack for creating positive experiences? We're seeking a skilled and empathetic Mid-Level Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various communication channels. This position requires a proactive problem-solver with excellent communication skills and a passion for service. You will be instrumental in building strong customer relationships and upholding our reputation for exceptional support in the United States market. If you thrive in a fast-paced environment and are dedicated to making a tangible impact, we encourage you to apply. Key Responsibilities: • Provide exceptional customer support via phone, email, chat, and social media platforms, addressing inquiries and resolving issues promptly and professionally. • Diagnose and troubleshoot technical and non-technical problems, guiding customers through solutions with clear and concise instructions. • Document all customer interactions accurately and comprehensively in the CRM system. • Collaborate with internal teams (e.g., technical support, sales, product development) to escalate complex issues and ensure timely resolution. • Identify and escalate recurring issues or trends to management for continuous improvement initiatives. • Actively listen to customer feedback and provide insights to improve product/service offerings and customer experience. • Adhere to established service level agreements (SLAs) and key performance indicators (KPIs). • Proactively offer solutions and educate customers on product features and benefits to enhance their overall experience. • Maintain a high level of product knowledge and stay updated on company policies and procedures. Requirements: • Minimum of 2-3 years of proven experience in a customer service role, preferably in a tech or e-commerce environment in United States. • Bachelor's degree in any discipline; relevant certifications are a plus. • Excellent verbal and written communication skills in English (additional regional languages are a significant asset). • Proficiency in using CRM software (e.g., Salesforce, Zoho CRM) and other customer support tools. • Strong problem-solving abilities and a methodical approach to issue resolution. • Ability to multitask, prioritize, and manage time effectively in a busy environment. • Demonstrated empathy and active listening skills to understand customer needs. • A professional and positive attitude with a strong commitment to customer satisfaction. • Familiarity with common IT concepts and ability to troubleshoot basic technical issues. Qualifications: • Experience working with a diverse customer base across different regions in United States. • Ability to work flexible shifts, including weekends and public holidays, as per business requirements. • Proven track record of meeting or exceeding customer satisfaction targets and KPIs. • Experience with live chat and social media customer support. • A proactive approach to learning new technologies and adapting to change. This is a remote position.

TestHiring

Customer Service Representative

Communication Skills

Continuous Improvement

Corporate Policies

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Service Tools

Customer Training

Customer/Client Research

English Language

Establish Priorities

Exceeded Sales Goal

Multitasking

Needs Assessment

Online Chat

Performance Metrics

Product Development

Resolve Customer Issues

Sales Support

Salesforce.com

Service Level Agreement (SLA)

Social Media

Technical Support

Time Management

Writing Skills

eCommerce

Zoho

OTHER

All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. About our Line of Business: All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence.

HOUR

Our Company:
All Ways Caring HomeCare<img alt="All Ways Caring Logo_VER_1250x667" src="https://brightspring.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=33212&hashed=-724260110" width="232"/>

Overview:
Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.<ul><li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li><li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li><li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li><li>An experienced communicator and problem solver who is well-organized</li></ul>What you will receive:<ul><li style="margin-bottom:0in">Great company culture</li><li style="margin-bottom:0in">Competitive pay with daily pay options available</li><li style="margin-bottom:0in">Tuition reimbursement and campus partnerships</li><li style="margin-bottom:0in">Flexible work schedules close to home</li><li style="margin-bottom:0in">Retention and referral bonuses</li><li style="margin-bottom:0in">Benefits, Supplemental Plans, EAP, and 401K participation</li><li style="margin-bottom:0in">Career growth and development opportunities </li></ul>

External Job Description:
What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: <ul><li>Oversee quality care and overall client satisfaction </li><li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li><li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li><li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li><li>Ensure proper documentation and record-keeping</li><li>Conduct periodic home visits and safety checks</li></ul>

Qualifications:
What you will need:<ul><li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li><li>Accountable, reliable, and ability to work independently with good judgement</li><li>Valid driver’s license and auto insurance</li><li>Effective verbal and written communication</li><li>Excellent customer service skills</li></ul>

About our Line of Business:
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit <a href="http://www.allwayscaring.com/" rel="noopener nofollow noreferrer" target="_blank">www.allwayscaring.com</a>. Follow us on <a href="https://www.facebook.com/AllWaysCaring" rel="noopener nofollow noreferrer" target="_blank">Facebook </a>and <a href="https://www.linkedin.com/company/all-ways-caring-homecare" rel="noopener nofollow noreferrer" target="_blank">LinkedIn</a>.

Additional Job Information:
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:<ul><li style="margin-bottom:0in">Great company culture </li><li style="margin-bottom:0in">Competitive pay with daily pay options available</li><li style="margin-bottom:0in">Tuition reimbursement and campus partnerships</li><li style="margin-bottom:0in">Retention and referral bonuses. Work with your friends</li><li style="margin-bottom:0in">Benefits, Supplemental Plans, EAP, and 401K participation</li><li>Career growth and development opportunities </li></ul>

Salary Range:
USD $25.00 - $27.00 / Hour

All Ways Caring HomeCare

[AW]-iCims

Our receptionists must be comfortable in a fast paced environment; some duties include checking in patients for multiple providers, scheduling appointments, insurance verification, collecting copays, daily deposits, and be comfortable working from a variety of computer programs. Wage Range: $20.50 – $26.00 hourly (Pay is dependent upon a combination of multiple factors including but not limited to work experience, transferable skills, business needs, and geographic market availability) .

<div class="content-intro">Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice.</div><div>Join our growing company dedicated to quality care at Frontier Dermatology!</div><div><div class="fr-view"> Position Details:<ul class="decimal_type"><li>Overview: Do you enjoy giving superior customer service while being the first and last impression of an office? Join our dermatology team at our front desk reception as a Patient Service Representative!</li><li>Job Title: Patient Service Representative</li><li>Location: Aberdeen</li><li>Typical Schedule: Tuesday-Friday 7:00am - 5:30 pm  This is a temporary position expecting to end September 2026</li><li>Wage Range: $20.50 – $26.00 hourly (Pay is dependent upon a combination of multiple factors including but not limited to work experience, transferable skills, business needs, and geographic market availability) </li></ul>General Description of All Benefits:<ul><li>Health Insurance – medical, dental, and vision with HSA, FSA options</li><li>401k - employer matching up to 4%</li><li>Life Insurance – employer paid & voluntary options</li><li>8 paid holidays per year</li><li>Tiered PTO accrual 80 – 200 hours annually</li><li>Complimentary parking</li><li>Pet insurance voluntary option</li><li>Employee Assistance Program provided</li></ul>Qualifications:<ul><li>Preferred receptionist experience in a medical office environment, or graduate of a healthcare training program</li><li>HS Diploma, GED; or 1-3 months related healthcare experience</li><li>Our receptionists must be comfortable in a fast paced environment; some duties include checking in patients for multiple providers, scheduling appointments, insurance verification, collecting copays, daily deposits, and be comfortable working from a variety of computer programs</li><li>Our receptionists must have exceptional customer service skills, be highly organized, and very detail oriented. See our mission below!</li></ul> Who Are We?Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates. CARE IS.. our core values:Community – We're loyal to our patients, providers, and staffAccountability – We are responsible for our behavior, interactions, and outcomesRespect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of othersEmpathy – We treat the people the way they want to be treatedIntegrity – We are honest and ethicalService Excellence – We always do our bestApply here or through our company website career portal to see other available positions! </div></div><div class="content-pay-transparency"><div class="title" style="font-weight:600;padding-top:8px">Washington Pay Range</div><div class="pay-range">$20.50—$26 USD</div></div><div class="content-conclusion">Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law. </div>

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Customer Service Manager All Ways Caring Homecare

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