dashboards, KPIs, workflow displays) to increase team transparency, alignment, and accountability./liliLead daily Gemba meetings to review performance, escalation issues, allocate resources, and communicate priorities./liliChampion a culture of continuous improvement using Lean, Six Sigma, or similar methodologies./liliPartner with IT and business stakeholders to optimize CRM, ERP, and other systems supporting the customer care function./liliAnalyzes and measures the effectiveness of existing contact center processes and develops sustainable, repeatable, and quantifiable process improvements./liliLead, coach, and develop a high-performing customer care team, fostering a positive, customer-centric culture./liliModel professional communication, problem-solving, and customer-first decision making./li/ulpExperience and Skill Required/pulliBachelors Degree or equivalent experience./lili7+ years in Customer Service 5+ years in Customer Service Management/liliMust be detail-oriented and versatile/liliProficient with data management and strong problem-solving skills necessary./liliAbility to communicate well on different levels within the organization and with customers./liliTeam oriented with the ability to influence others./liliStrong leadership skills./liliHigh level of energy, drive, enthusiasm, initiative, commitment and professionalism/liliExperience with SalesForce and D365 a plus./li/ulpLeadership divh2Customer Care Manager - Siteworks/h2pThe Siteworks Customer Care Manager oversees the end-to-end customer care management to ensure exceptional customer experience.