NewCustomer Care Manager Vaco LLCCustomer Care ManagerBrookhaven, GA$110,000–$120,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Retail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorRoswell, GA$14.25–$14.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewTooling Support Coordinator Penske Truck RentalTooling Support CoordinatorATLANTA, GAWillingness to travel as necessary within the geographical area (Penske Truck Leasing locations), work the required schedule, work at the specific location, complete Penske employment application, submit to a background screening (to include criminal checks, past employment, and education) and pass a drug screening. Penske tooling and equipment enables our world-class technicians and customer service representatives to perform quality preventative maintenance service and repairs on 400,000+ vehicles.
Tooling Support Coordinator PenskeTooling Support CoordinatorAtlanta, GAFull timep>• Willingness to travel as necessary within the geographical area (Penske Truck Leasing locations), work the required schedule, work at the specific location, complete Penske employment application, submit to a background screening (to include criminal checks, past employment, and education) and pass a drug screening. Penske tooling and equipment enables our world-class technicians and customer service representatives to perform quality preventative maintenance service and repairs on 400,000+ vehicles.
Retail Customer Service Associate FedExRetail Customer Service AssociateAtlanta, GeorgiaFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Lead Retail Customer Service Associate FedExLead Retail Customer Service AssociateSmyrna, GeorgiaFull timeThe Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.
Senior Finance Manager, Public Sector Customer Success MicrosoftSenior Finance Manager, Public Sector Customer SuccessAtlanta, GA$96,500–$188,400 / yearMasters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelors degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience. Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelors Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.
Guest Services Representative Hendrick Automotive Group CorporateGuest Services RepresentativeBuford, GeorgiaPart timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Service Business Development Representative Hendrick Automotive Group CorporateService Business Development RepresentativeBuford, GeorgiaFull timeAnswer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Guest Services Representative - PT Hendrick Automotive Group CorporateGuest Services Representative - PTDuluth, GeorgiaPart timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Outside Sales Representative - Paid Weekly - Paid Training Safe Haven SecurityOutside Sales Representative - Paid Weekly - Paid TrainingMarietta, GA$65,000–$120,000Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: Willingness to work outside 90% of the time for extended periods in any season, with potential exposure to inclement weather. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Remote Customer Service Rep Arias AgenciesRemote Customer Service RepJohns Creek, GARemote$50,000–$75,000 / yearFull timeHere is a rewritten, high-converting job ad designed to grab attention, highlight your best perks immediately, and encourage a high volume of quality applications. If you want to work under an incredible CEO who truly values your hard work, enjoy limitless opportunities for career advancement, and earn a great income—you’ve found your next career home.
Technology Support Tech III - IT Customer Service and Support Gwinnett County Public SchoolsTechnology Support Tech III - IT Customer Service and SupportLawrenceville, GAPhysical Demands: While performing the duties of this job, the employee is required to stand, walk, negotiate stairs, climb ladders, reach with hands and arms, talk, and hear, manipulate tools and small items with hands, and lift and transport up to 50 pounds over short distances. Assist in facilitating workshops, seminars, and training sessions with school staff to increase knowledge of hardware, software, networking, telecommunications, and peripheral devices for successful implementation into instructional process as needed.
NewCustomer Support Representative-Contact Center- Day Shift DH PaceCustomer Support Representative-Contact Center- Day ShiftAtlanta, GAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.
Customer Support Representative UP EntertainmentCustomer Support RepresentativeAtlanta, GAMoreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees’ sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. · Provide multi-channel customer support, including responding to customer inquiries through email, ZenDesk Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions.
Customer Service Support 1 NEW8.17 Gifted Hands EnterprisesCustomer Service Support 1 NEW8.17Lawrenceville, GeorgiaIn this role, you’ll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. Join our team as a Remote Customer Service Representative and help support customers of various clients!
Customer Service and Sales Support Tidewater ConsultingCustomer Service and Sales SupportAlpharetta, GeorgiaThose with experience in the following categories tend to do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, campaign management, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services. Our Business Development managers are seeking an influential, entry level professional to join our team as an Entry Level Customer Service Representative.
Customer Service & Sales Support Representative Illinois Tool Works IncCustomer Service & Sales Support RepresentativeKennesaw, GAJob Description: The Customer Service & Sales Support Specialist is a highly skilled, customer-focused professional responsible for delivering exceptional service while actively supporting sales growth through effective lead management. This role serves as the first point of contact for customer inquiries, accurately assessing needs, qualifying inbound opportunities, and redirecting viable sales leads to the appropriate sales representatives.
Customer Service & Sales Support Representative ITWCustomer Service & Sales Support RepresentativeKennesaw, GeorgiaThe Customer Service & Sales Support Specialist is a highly skilled, customer-focused professional responsible for delivering exceptional service while actively supporting sales growth through effective lead management. This role serves as the first point of contact for customer inquiries, accurately assessing needs, qualifying inbound opportunities, and redirecting viable sales leads to the appropriate sales representatives.
Customer Support Representative Adams KeeganCustomer Support RepresentativeKennesaw, GeorgiaThe successful candidate will assist customers with order updates, sales-related enquiries, and general communication, ensuring a positive and professional experience at every touchpoint. We value strong communication skills, a positive attitude, and the ability to stay calm and effective in fast-paced or high-pressure situations.
Regional Customer Support Representative Allison Transmission Holdings IncRegional Customer Support RepresentativeGAKey Responsibilities Provide technical support to Allison Channel Partners and regional fleets, focused on supporting vehicle uptime Timely escalation and reporting of emerging product issues to regional leadership and Allison global headquarters Utilize the Performance Rewards Program (PRP) within the region to drive improved customer satisfaction Ensure a consistent customer experience within the region through Channel Partner training and audits Work with RCSM to identify and assess distributor and or dealer locations and capabilities ensure channel coverage is aligned with Allison Customer Support and growth initiative plans Support timely and accurate issue resolution and plan pro-active customer engagement to support technical meetings and drive transmission sales, as well as aftermarket parts growth Qualifications Required: Bachelor's degree in technical or business field preferred. Able to travel frequently, sometimes on short notice Proficiency in English language (written and verbal) Proficiency in technical terminology (automotive engineering) Preferred: 3+ years' professional experience Strong technical knowledge, analytical skills, and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred Strong organizations skills and disciplined work ethic Good people and team-building skills Knowledge of failure mode analysis and problem-solving techniques Ability to make decisions independently, with appropriate level of guidance This role is located in Atlanta, GA.
NewRegional Customer Support Representative Allison TransmissionRegional Customer Support RepresentativeAtlanta, GAStrong technical knowledge, analytical skills, and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred. The Customer Support Representative will also promote the sales of existing product and OEM releases through a collaborative effort with Regional Sales team members.
Sr. Site Installation Supervisor, Customer Support (Airports) BEUMER Group GmbH & Co KGSr. Site Installation Supervisor, Customer Support (Airports)Atlanta, GA$43–$48 / hourChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. The successful candidate will coordinate subcontractors and self-managed crews, support material staging and site logistics, monitor installation productivity against labor budgets, and lead weekly schedule review meetings with project management and trade partners to maintain schedule alignment.
Customer Support Coordinator Siemens AGCustomer Support CoordinatorPeachtree Corners, GA$33,810–$62,790 / yearExperience level Mid-level Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Harleysville - Pennsylvania - United States of America Peachtree Corners - Georgia - United States of America Rolling Meadows - Illinois - United States of America Position Title: Customer Support CoordinatorLocations: Peachtree Corners, GA, Harleysville, PA, Rolling Meadows, IL Are you looking for a company that empowers talent? From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Business Support, Customer Service Jones Lang LaSalle IncBusiness Support, Customer ServiceAtlanta, GADelivering superior customer service by responding promptly and professionally to incoming calls, emails, and web requests from diverse stakeholders, ensuring every interaction reflects JLL's commitment to excellence. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Administrative Assistant EP Customer Support Siemens AGAdministrative Assistant EP Customer SupportPeachtree Corners, GA$52,836–$90,576 / yearExperience level Experienced Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Peachtree Corners - Georgia - United States of America Position Title: Administrative Assistant, EP Customer Support Location: Peachtree Corners, GA (Hybrid) Are you looking for a company that empowers talent? Provides onboarding support for new employees, including the ordering and setting up of laptops and associated technology as well as making appropriate introductions alongside the respective people's Assists in integration of new office technologies and systems as appropriate.
Customer Support Representative Synchrony FinancialCustomer Support RepresentativeAlpharetta, GAQualifications/Requirements: Bachelor's Degree with 1+ years' experience in a technical Customer Support position; or in lieu of degree, a high school diploma or GED with a minimum of 2+ years of experience in a technical Customer Support role. Some of the key areas of impact this role will drive are as follows: Resolve Technical Issues: Quickly troubleshoot and solve platform-related problems, ensuring a seamless user experience.
Senior Customer Support Specialist Brightree LLCSenior Customer Support SpecialistPeachtree Corners, GA$30.91–$41.21 / hourWe work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.
Associate Customer Support Technician Applied Systems, Inc.Associate Customer Support TechnicianAtlanta, GARemote$42,000–$52,000 / yearTo keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too.
Bilingual Customer Support Agent Chick-fil-A IncBilingual Customer Support AgentAtlanta, GACandidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer.
Field Engineer - Customer Support and Installation Specialist American Water Resources AssociationField Engineer - Customer Support and Installation SpecialistLithia Springs, GAWe are currently seeking to fill a dual role position as field engineer and in house electrical engineering customer support and product testing when not traveling. In this role, you will be based at our Lithia Springs office while also traveling to customer sites to set up and provide training on our innovative products.
Manager, Customer Support Applied Systems, Inc.Manager, Customer SupportAtlanta, GARemote$75,000–$105,000 / yearThat's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. You'll oversee escalated support cases with a strong sense of urgency, partner closely with Development to ensure effective resolution, and identify trends to help drive smarter prioritization.
Bilingual Customer Support Specialist Procare SolutionsBilingual Customer Support SpecialistAtlanta, GeorgiaWith more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
Undercarriage Customer Support Rep Yancey Bros. Co.Undercarriage Customer Support RepDacula, GeorgiaFrom Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. What You Will Be Doing: The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment.
NewRemote Customer Support Specialist HTTravelsRemote Customer Support SpecialistGainesville, GARemoteThis role involves assisting clients throughout the travel planning process, responding to inquiries, coordinating information, and helping ensure a smooth and organized experience from initial request through final confirmation. You will play an important role in supporting clients, maintaining accurate records, coordinating travel-related details, and providing timely updates throughout the planning journey.
Pharmacy Technician II + Customer Support Good PillPharmacy Technician II + Customer SupportLawrenceville, GAThis unique role combines prescription fulfillment responsibilities with patient-facing support, giving you the opportunity to both prepare medications and connect directly with patients to ensure they have a smooth, supportive experience. Able to frequently sit and stand, reach above shoulders, perform desk based computer tasks, write by hand, lift, carry, push, stack, and pull objects that weigh up to 40 pounds.
Customer Support Associate UA BrandsCustomer Support AssociateLithia Springs, GeorgiaUA Brands operates six divisions that design, manufacture, warehouse, and sell uniforms to hard-working employees at clinics, hospitals, restaurants, schools, hotels, cruise lines, and other workplaces around the world. The high-level responsibilities include the following: B2B order correspondence, correspondence with the customers, correspondence with the business partner, Work Front ticket entry, correspondence with retail stores, inventory management, incomplete order processing, and creation of departmental documentation.
Customer Support Analyst Cultura Technologies LLCCustomer Support AnalystGeorgia, GARemoteTheir duties include answering phone calls and emails from customers to answer questions, participating in meetings with the customer delivery & support team to discover new communication tactics and maintaining knowledge about company products or services to best help customers. Job Summary: We are Solentra, a global agri-food technology company committed to delivering tailored vertical software solutions and premium services to enterprise agribusinesses and their supply chain partners.
Customer Support Associate Arrow Electronics IncCustomer Support AssociateAlpharetta, GA$20–$25 / hourHandle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge. Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc.
Customer Support Engineer - Advanced Siemens AGCustomer Support Engineer - AdvancedAtlanta, GAKey Responsibilities: Assisting customer in the use of Designcenter NX, under minimal direction/supervision you should be able to analyze the customer's problem and provide them a solution or workaround in a timely manner via desktop sharing, telephone and e-mailWork with the Development team by documenting meticulously software defects including the procedure to duplicate the issue and examples to allow them to identify the root cause and work in a fixDevelop detailed technical articles about best-practices, troubleshooting, etcProvides technical support for DISW customers, enabling customers to make productive use of their investment in DISW products, independently handling routine through quite complex cases. de C.V. Experience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Any Siemens location in Mexico We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster!
Customer Support Engineer - ENT LancesoftCustomer Support Engineer - ENTKennesaw, GA$22Complete paperwork on time, including posting of work orders, logging of incoming calls, documentation, and other required updates. High School Diploma or equivalent, plus additional specialized courses or short-term training.
NewCPC Processor Customer Support DatavantCPC Processor Customer SupportAtlanta, GA$15–$18.32 / hourGuided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
Customer Support Manager Jbt Marel CorporationCustomer Support ManagerAlpharetta, OhioOur purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. The Customer Support Manager is responsible for planning, coordinating, and executing key after-sales activities for our clients, in pilot or commercial projects as well as maintaining an excellent relationship with these clients.
Customer Support Specialist Serenity Mental Health CentersCustomer Support SpecialistAlpharetta, GeorgiaThis role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported. As a Customer Support Specialist , you’ll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress.
UKG Ready Customer Support Specialist - GA, AZ - On Site Vensure Employer SolutionsUKG Ready Customer Support Specialist - GA, AZ - On SiteDuluth, GAOther Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
NewRemote Customer Support Representative SweetepictravelsRemote Customer Support RepresentativeAtlanta, GeorgiaRemoteJoin our dynamic team as a Remote Customer Support Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies.
Head of Customer Support GCH TechnologiesHead of Customer SupportAtlanta, GAFull timeWorking in close collaboration with GCH's Customer Experience, Product, and Engineering teams, you will drive a seamless end-to-end experience for major U.S. carriers, leading messaging providers, and enterprise brands. Your Job GCH Technologies operates the U.S. Short Code Registry, in partnership with CTIA, the administrative platform that manages how brands apply for, vet, and lease the short codes behind business-to-consumer messaging at scale.
Customer Support Attendant Amazing GetawaysCustomer Support AttendantAtlanta, GeorgiaRemoteThis opportunity is ideal for individuals who are able to multitask, are organized, communicate clearly and effectively, and are comfortable working independently in a remote setting while staying connected with a collaborative team. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services.
Sage Intacct Customer Support Senior Associate Baker Tilly Advisory Group, LPSage Intacct Customer Support Senior AssociateAtlanta, GeorgiaRemoteBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
VP, Customer Support Transact CampusVP, Customer SupportAlpharetta, GA$200,000–$245,000Formed by the merger of Transact and CBORD, Illumia is a portfolio company of Roper Technologies (NYSE: ROP) serving more than 1,750 client institutions across higher education, healthcare, corporate, and senior living markets. Deep expertise in support best practices, including tiered service models, knowledge-centered service (KCS), omnichannel delivery, SLA management, and emerging AI-enabled support tools.