The Customer Support Engineer II works with limited to minimal supervision, applies disciplined analytical problem-solving methods to assignments of moderate-to-difficult scope, interprets engineering drawings and specifications, and communicates technical information clearly to technical and non-technical stakeholders. This role serves as a technical liaison for OEM/Prime customers, airlines, operators, Maintenance Repair and Overhaul (MRO) organizations, Technical Publications, Sales and Service Organizations, and internal engineering, quality, operations, program, commercial, and warranty teams.