div class="flex max-w-full flex-col grow">Customer Support & Experience - AI Training. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.
Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
p>5 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments 1 year minimum experience in payroll, benefits, and/or HR administration A passion for delighting customers and helping people Comfort handling challenging situations over the phone and speaking with all levels of management including business owners and executives - ability to be empathetic, compassionate, responsive and resourceful Strong written (email and chat) and verbal (telephony) communication skills with acute attention to detail Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload Proven self-starter, taking ownership and accountability over your work Spanish language capability, or other second language at business conversation level, a plus. In this role you will support the administrators and executives of our small business customers on a variety of inquiries related to payroll, tax, benefits, compliance, the Justworks product, and other HR related matters.
As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Manhattan, NY30+ days ago
As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Amerlux, a leader in architectural lighting, designs and manufacturing of innovative interior and exterior lighting solutions for commercial, retail and supermarket sectors is looking for a Customer Support Administratorto join our team in our Oakland NJ facility. Key Job Responsibilities include: Complying daily, weekly and monthly reports as required for the customer support and other departments within the organization.
Amerlux, a leader in architectural lighting, designs and manufacturing of innovative interior and exterior lighting solutions for commercial, retail and supermarket sectors is looking for a Customer Support Administratorto join our team in our Oakland NJ facility. Key Job Responsibilities include: Complying daily, weekly and monthly reports as required for the customer support and other departments within the organization.
Middletown, New Jersey30+ days ago
p/>Must have two (2) years of experience with/in: (i) educating customers about HYPACK software package; (ii) Industry or government experience in hydrographic surveying; (iii) Providing technical support to HYPACK software customers and end users; (iv) operating and troubleshooting equipment and sensors used by customers; (v) developing HYPACK user manual and video tutorials; (vi) testing and integrating with hydrographic and dredging equipment; and managing user support requests using Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Duties also include: (i) troubleshooting and resolving customer support inquiries; (ii) documenting customer cases, product complaints, and software issues; (iii) authoring knowledge articles to be shared with the customer base through newsletter or other clients’ social media; (iv) providing after-hours support to assist with customer inquiries.
The ideal candidate will be passionate about working with customers, providing exceptional customer service, committing to maintaining our internal & external knowledgebase, and helping enable the success of their teammates. Prior experience with any of the following products:
OneStream, Oracle Hyperion HFM, FDM, Planning, Essbase, Blackline, IBM Cognos or other EPM database solutions.