Skills in: operating transit vehicles in a safe manner, complying with all applicable traffic laws, regulations, policies and procedures; reading maps, schedules and route information; reacting quickly to potential safety or security issues; reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas. Announces bus stops, provides fare and routing information, explains passenger policies and procedures, provides verbal and written information regarding transit services, destinations, stop and cross-street announcements; provides directions and assists customers with boarding the vehicle and securing wheelchairs in accordance with established processes and procedures to provide expected levels of customer service; changes route display prior to beginning new route to provide consistent, accurate, and timely information and services.