Own day-to-day technical coordination with Access technology vendors, including intake, prioritization, vendor meetings, ticket escalation, release readiness, SLA follow-up, license posture, spend visibility, issue resolution tracking, and coordination across current or future telephony, self-service, reporting, and workflow platforms. Own the operational configuration and cleanup of the Patient Access contact center technology stack: CCaaS platform setup, number inventory and porting coordination, call routing, call recording configuration, workforce and reporting integrations, self-service and digital entry points, and Access-related disaster recovery/failover requirements.