Required Qualifications: High school diploma or equivalent; Experience (typically 4+ years) supporting administrative responsibilities; Experience (typically 3+ years) coordinating client engagements and relationships; Experience (typically 3+ years) supporting virtual event planning and execution; Experience (typically 3+ years) maintaining a database of confidential client information; Experience (typically 1+ years) with website content development; Experience (typically 1+ years) with Microsoft software platforms; Experience (typically 1+ years) with digital meeting platforms, such as Zoom; Experience (typically 1+ years) communicating with tech entrepreneurs; Knowledge of program coordination; Knowledge of partner development and management; Knowledge of social media marketing practices and platforms, specifically LinkedIn; Superior customer service skills and relationship management skills; Excellent organizational skills; Strong interpersonal skills and ability to interact effectively with diverse executive stakeholders; Ability to strictly adhere to policies and procedures; Ability to effectively organize and demonstrate appropriate time management; and. Reports include monthly program activity and end of year client success stories and outcomes; Creates and deploys surveys: reviews and revises impact and event participant surveys to assess, manage, and improve the experience of ICAP clients; Develops, expands, and strengthens relationships with ICAP clients and ICAP mentors meeting regularly and assessing needs and progress; Provides technical assistance to ICAP clients as needed, with online platforms to upload their work; Superior customer service skills and relationship management skills; Assists ICAP mentors, as needed, in their work with ICAP clients, primarily through coordination and administrative support; Contributes to Virginia SBDC management meetings, departmental committees, and other institutional team efforts, as needed, by providing program updates; and.