MFA Help Desk System Administrator CACIMFA Help Desk System AdministratorHanover, Maryland$86,600–$181,800 / yearJob Title: MFA Help Desk System AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity:CACI as a Prime Contractor on MWIII Bridge. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
DAI Help Desk Lead – Secret – Washington D.C. BizFirstDAI Help Desk Lead – Secret – Washington D.C.Washington, District of ColumbiaThe DAI Help Desk Lead will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations. Strong knowledge and experience with Oracle Federal Financials modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Help Desk Specialist I Shift Lead (Copyright) Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright)Washington, District of Columbia$55,000–$65,000 / yearJob Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. $55,000 - $65,000 a year The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Help Desk Specialist CACIHelp Desk SpecialistFort Meade, MarylandPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Leverage technical background to guide troubleshooting and incident management for support, Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
Help Desk Program Manager General Dynamics Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Service Desk Lead (Active Secret Clearance) Akima, LLCService Desk Lead (Active Secret Clearance)Alexandria, Virginia$150,000–$170,000 / year2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.
Help Desk Specialist Ardent Eagle SolutionsHelp Desk SpecialistWashington, D.C., Washington, DC$26–$33 / hourFull timeFinal compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.
Service Desk Technician (6789) MetroStar SystemsService Desk Technician (6789)Washington, DC$30.77–$35.58 / hourWhat you'll do: Receive, document, triage, escalate, and respond to all customer requests within acceptable timeframes, as defined by current Service Levels (Tier 1 and Tier 2 support). Ability to document detailed and accurate logs of user interactions using a Service Desk Automated Tool (e.g., ServiceNow).
NewHelp Desk Level 1 (MUSH HAVE DOD SECRET) Sandoval Technology Solutions LLCHelp Desk Level 1 (MUSH HAVE DOD SECRET)Washington, DCThe primary responsibility of this role is to provide technical support and assistance to end-users, resolving issues related to hardware, software, and network systems. - Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
Help Desk Program Manager GD Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Service Desk Lead Essnova Solutions, Inc.Service Desk LeadWashington, DCThe Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).
Help Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Senior Help Desk Specialist ERP InternationalSenior Help Desk SpecialistDC$50,000–$65,000 / yearAs a Senior Help Desk Specialist , you will be required to respond to queries remotely to assess and diagnose computer hardware and software problems and implement effective solutions. Overview: ERP International, LLC is currently seeking a skilled Senior Help Desk Specialist II to support our clients USDA - OIG technical support program in Washington, DC.
Help Desk Coordinator Black Bear Technology SolutionsHelp Desk CoordinatorAdelphi, MarylandThese roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Help Desk Specialist - Level 0 Stratum NetworksHelp Desk Specialist - Level 0Annapolis Junction, MarylandWork with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users • Provide health and status monitoring, and taking appropriate measures when a service outage occurs. • Document all communications in a ServiceNow ticket system, escalate tickets as needed • Provide basic instructions on how to use services to both external and internal customers • Troubleshoot customer accounts and users’ ability to logon to the collaboration environment IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
Service Desk Technician (SDT) – Senior AHU TechnologiesService Desk Technician (SDT) – SeniorWashington, District of Columbia$40–$44 / hourRequired Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Service Desk Technician - Senior AHU TechnologiesService Desk Technician - SeniorWashington, District of Columbia$38–$43 / hourAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Service Desk Technician – Senior AHU TechnologiesService Desk Technician – SeniorWashington, District of ColumbiaRequired Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.