Instructional Leaders, Trainers, and Support: o Take ownership of providing support to the instructional floor and staff, ensuring students are achieving educational success, team members are providing exceptional instruction using Mathnasium methodology, instructional leadership are managing the flow of students appropriately, and provide on-the-job training/coaching as needed to help employees achieve top performance, in addition to, joining the instructional staff in providing instruction to students. Assistant Sales Managers and Customer Service Specialists: o Successfully enroll leads in-person or over the phone to the Mathnasium program by staying customer focused, utilizing Mathnasium sales tools, overcoming obstacles to selling the program, alleviating most issues customer experience, and building a personal relationship ensuring exceptional customer service and satisfaction.