Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution Drive engagement and retention through succession planning, career pathing, and recognition - reducing turnover in a high-volume processing environment Set the culture for the department - collaborative, accountable, and customer-focused. Define the KPI framework for the department - throughput, accuracy, turnaround time, cost per document - and the reporting cadence behind it Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand.