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At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. As a FASTSIGNS Inside Sales Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.    As a FASTSIGNS Inside Sales Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.    The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.    FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.    Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.    We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?     This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

FASTSIGNS #350301

Inside Sales Representative/Administrative Assistant

Administrative Skills

Business Skills

Customer Support/Service

Inside Sales

Interpersonal Skills

Lead Management

Market Surveys

Marketing Plan

Online Training

Order Delivery

Problem Solving Skills

Sales

Sales Prospecting

Time Management

Training Program

Communicates to university constituents and external vendors regarding escalating production issues, coordinated outage responses, customer notification, follow-up messages, time estimates, system changes (maintenance releases, bug fixes, enhancements), user satisfaction reviews, and serves as a mediator between the IT team, customers, and external vendors. Install, upgrade, patch, analyze, develop, implement/deploy, debug, test, monitor, and support software applications automated scripts and reports, and integration with other university and third-party applications in production and development environments.

Special Instructions to ApplicantsPlease include cover letter and list of references.Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).Job SummaryResponsible for all aspects of administration and support for selected third party and in-house application software. Responsibilities include installation, configuring, maintaining, and support in all environments including development, QA, and production in cooperation with system administrators, developers, DBA's, architects, and the Call Center. Off-hour's support and on-call availability are required.Primary Duties and Responsibilities<ul><li>Install, upgrade, patch, analyze, develop, implement/deploy, debug, test, monitor, and support software applications automated scripts and reports, and integration with other university and third-party applications in production and development environments.</li><li>Reviews technical documents, periodicals, correspondence, attends training, and cross-trains other Software Integration Analysts to keep current with customer service, compliance, software, and hardware techniques.</li><li>Communicates to university constituents and external vendors regarding escalating production issues, coordinated outage responses, customer notification, follow-up messages, time estimates, system changes (maintenance releases, bug fixes, enhancements), user satisfaction reviews, and serves as a mediator between the IT team, customers, and external vendors.</li><li>Provides third-tier customer support for the customers that use supported software applications within stated guidelines and according to Service Level Agreements if applicable. Documents the configuration, installation, update processes, and basic use of applications by building appropriate information guides and release notes for both administrators and end users.</li><li>Creates supplemental application reports, queries, data integration processes, solutions for business needs, and provides quotes for supported application-related purchases including software and peripherals.</li><li>Monitors systems, incident and request tickets, daily scripts and reports, logs, and customer communications to prevent imbalances and bottlenecks and to ensure delivery of critical data. Performs other duties as assigned.</li></ul>

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Inside Sales Representative/Administrative Assistant FASTSIGNS #350301

Software Integration Analyst I The University of Southern Mississippi

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