UNKNOWN

ADAPTED_NOW

ServiceNow administration or development experience in any of ITSM, CSM, FSM, CMDB, or SPM; ServiceNow Service Portal Experience highly preferred; Expertise in SEO and driving web traffic to the correct pages; Google Analytics experience; Intermediate to advanced experience working with web languages (HTML5, CSS, Javascript, PHP, Angular, AngularJS, Etc.); Intermediate database skills, MS SQL preferred, including working with both queries and stored procedures; Intermediate experience working with .NET programming languages, preferably C#; Experience with problem-solving and utilizing troubleshooting techniques. Works independently and/or with team members to:Provide architectural design, development, testing, installation, deployment, maintenance, and administration of enterprise hardware and software systems.

YEAR

<h4>Major/Essential Functions</h4>Works independently and/or with team members to:<ul><li>Provide architectural design, development, testing, installation, deployment, maintenance, and administration of enterprise hardware and software systems.</li><li>Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.</li><li>Support enterprise hardware and software systems through system monitoring, problem diagnosis and resolution, configuration management, systems programming, and systems integration.</li><li>Ability to manage planning, implementation, deployment, and administration for multiple enterprise systems.</li><li>May interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.</li></ul> Grant Funded? No Pay Basis Monthly Schedule Details M-F 8-5 Exempt - additional hours as needed Work Location Lubbock Preferred Qualifications Demonstrated expert level experience with: <ul><li>Planning, organizing, and managing hardware and/or software projects and time effectively and efficiently. </li><li>Selected advanced enterprise hardware and/or software and technology operations required by area or unit.</li><li>Training in advanced enterprise hardware and software use and support through education or experience.</li></ul>ServiceNow administration or development experience in any of ITSM, CSM, FSM, CMDB, or SPM; ServiceNow Service Portal Experience highly preferred; Expertise in SEO and driving web traffic to the correct pages; Google Analytics experience; Intermediate to advanced experience working with web languages (HTML5, CSS, Javascript, PHP, Angular, AngularJS, Etc.); Intermediate database skills, MS SQL preferred, including working with both queries and stored procedures; Intermediate experience working with .NET programming languages, preferably C#; Experience with problem-solving and utilizing troubleshooting techniques. Department IT Help Central Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Shift Day Required Qualifications Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.  This position will serve as a ServiceNow system administrator. Due to new FedRAMP (Federal Risk and Authorization Management Program) requirements, access to the ServiceNow Government Cloud is restricted to US citizens. US Citizenship is required for this position.   FedRAMP is a U.S. government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It ensures cloud services used by federal agencies meet rigorous security standards, aiming to accelerate the adoption of secure, authorized cloud solutions. This position is designated as involving access to critical infrastructure systems and/or research, as defined by Texas Executive Order GA-48. As such, candidates must successfully complete a comprehensive background check prior to employment. Employees are required to comply with all applicable state and federal regulations related to the protection of critical infrastructure. Ongoing employment is dependent upon maintaining eligibility for access and successfully passing periodic security and compliance reviews.​​​​​​ Does this position work in a research laboratory? No Navy Enlisted Classification Code All IT NEC's Army Military Occupational Specialty Code 255A, 255S, 25B Air Force Specialty Code 33S4 Marine Military Occupational Specialty Code 0681, 8055 Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. About the University Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family. Job Family Information Technology Job Sub Family IT Management and Business Services Knowledge, Skills, and Abilities Demonstrated ability to: <ul><li>Exercise judgment based on an understanding of organizational policies and activities.</li><li>Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. </li><li>Communicate effectively, both orally and in writing; establish and maintain effective work relationships. </li></ul>Expert analytical skills, including process description, logic, problem diagnostics, and problem solving. Demonstrated mastery in several specialized skill sets. Preferred knowledge, skills and abilities, in addition to the required knowledge, skills and abilities. Advanced level analytical and design skills, including process description, logic, problem diagnostics, and problem solving. Advanced level understanding of programming languages, syntax structures, and data management techniques. Advanced level understanding of application and database design and development concepts and standards. Training in computer programming through education or experience. Specific or specialized technical skills, as appropriate to the area and/or team. Annualized Pay Range $65,200 - $84,800 - $104,300

Texas Tech University

Enterprise Systems Analyst I

Access Authorization

Administrative Skills

Analysis Skills

AngularJS

Architectural Design

Background Investigation

Budgeting

Business Services

CSS (Cascading Style Sheet)

Cloud Computing

Communication Skills

Computer Science

Configuration Management

Consulting

Data Management

Database Design

Enterprise Applications

Establish Priorities

Federal Government

Federal Laws and Regulations

Google Analytics

Government

HTML5

Hardware Administration

IT Service Management (ITSM)

Identify Issues

JavaScript

Leadership

Management of Information Systems/Technology (MIS)

Microsoft C# .NET (C Sharp .NET)

Microsoft Excel

Microsoft SQL Server

PHP Scripting Language (PHP Hypertext Preprocessor)

Problem Solving Skills

Programming Languages

Regulations

Risk Management

Safety Compliance

Safety/Work Safety

Search Engine Optimization (SEO)

Security Analysis

ServiceNow

Software Administration

Software Design

Software Development

State Laws and Regulations

Stored Procedures

System Integration (SI)

Systems Administration/Management

Systems Analysis

Systems/Internals Programming

Technical Leadership

Technical Operations

Test Plan/Schedule

Web Programming

Website Traffic Growth

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Enterprise Systems Analyst I Texas Tech University

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