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Informs parents of childcare options available; provides parents with childcare information that will assist them in making an informed decision on intake and when customer requests a transfer. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

JOB SUMMARY: The Child Care Specialist II arranges child care services to program customers and determines eligibility for self-referred customers. Processes and tracks paperwork, re-certifications, terminations and ensures timely data entry for all customers. Contacts providers in order to start the provision of childcare service, update, and discontinue the service. ESSENTIAL FUNCTIONS:  <ul><li>Tracks all outgoing and incoming paperwork to ensure that deadlines are met, and that immediate and appropriate action is taken when forms are not received within the required timeframes.</li><li>Scans all eligibility paperwork in the client case file, on the day the action is taken or within 48 hours of receipt, if mailed.</li><li>Flags and takes timely and appropriate action on children turning 13 years of age who do not have a disability.</li><li>Informs parents of childcare options available; provides parents with childcare information that will assist them in making an informed decision on intake and when customer requests a transfer.</li><li>Promotes and ensures parental compliance with the terms of the Parent Responsibility Agreement and within the required timeframes.</li><li>Provides intake services for customers seeking subsidized childcare services.</li><li>Enrolls children in childcare settings according to State and Board policies and within the required timeframes.</li><li>Tracks, follows up and takes appropriate action on assigned absences and late parent fees within the required timeframes.</li><li>Refers suspected fraud and submits the appropriate form (i.e., RID 32 form).</li><li>Enters client and case eligibility according to policies and procedures accurately and in real time (as service is provided to customer) in TWIST and not to exceed 72 hours from the point the action is taken.</li><li>Provides customers with the option to appeal and submits appeals packet on a timely manner.</li><li>Submits recoupment referrals as needed and on a timely manner.</li><li>Reviews unresolved issues in TWIST to ensure that children are not placed on the wait list and are not provided for until clearance is received on recoupment.</li><li>Provides informational support/instruction to customers, as needed.</li><li>Provides excellent customer service to customers.</li><li>Performs other related duties as assigned.</li></ul>REQUIRED SKILLS/ABILITIES:<ul><li>Exceptional customer service, interpersonal skills, and leadership skills.</li><li>Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.</li><li>Excellent verbal and written communication skills.</li><li>Knowledge of word processing, spreadsheet, technology, and computer skills.</li><li>Working knowledge of office machinery and automation, including any applicable software packages.</li><li>Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.</li></ul>EDUCATION AND EXPERIENCE: <ul><li>High School Diploma or GED required.</li><li>Associates or undergraduate degree preferred.</li><li>Valid driver’s license and proof of insurance with good driving record.</li><li>Bilingual in English and Spanish highly preferred.</li></ul>PHYSICAL DEMANDS:  Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.------------------------------------------------------------------------------------------------------------------------ COMPANY OVERVIEW:C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!<table><tbody><tr><td><ul><li>Health Insurance (with no-cost options for employee-only plans</li><li>Wellness Reimbursement</li><li>Generous Paid Time Off</li><li>Paid Parental Leave</li><li>401(K) with 100% Employer Match up to 6% of individual contributions</li></ul></td><td><ul><li>Dental</li><li>Vision</li><li>Life Insurance</li><li>Short and Long Term Disability</li><li>Pet Insurance</li></ul></td></tr></tbody></table>EEO/AAC2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

C2 GPS- Lower Rio Grande Workforce

Child Care Specialist II

Affirmative Action

Automation

Career Counseling

Childcare

Communication Skills

Community Support

Compensation and Benefits

Computer Skills

Customer Support/Service

Data Entry

Detail Oriented

Driver's License

English Language

GPS (Global Positioning System)

Health Insurance

High School Diploma

Insurance

Interpersonal Skills

Leadership

Life Insurance

Maintain Compliance

Multilingual

Office Equipment

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Professional Services

Spanish Language

Spreadsheets

Time Management

Willing to Travel

Word Processing

Writing Skills

HiringThing

Infant/Toddler Environmental Rating Scale (ITERS), Early Childhood Environmental Rating Scale (ECERS-R), Family Childcare Environmental Rating Scale (FCERS), Teacher Behavior Rating Scale (TBRS), Classroom Assessment Scoring System (CLASS), or other assessment tools. Associate’s or Undergraduate degree from an accredited university or college in a relevant field of study preferred (i.e., early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science).

JOB SUMMARY:The Coordinator, Child Care Quality Initiatives is responsible for planning and implementing effective child care quality initiatives and activities designed to improve the quality of care in Early Learning Programs (ELP). This role ensures that quality efforts support children’s development and promote school readiness across Texas Rising Star (TRS) and Entry Level providers.  The Coordinator will work under the supervision of the Deputy Director, Child Care Services and will collaborate closely with the Manager of Child Care Quality.  The position is responsible for managing the full lifecycle of child care quality initiatives, including initiation, planning, implementation, monitoring and closure.   ESSENTIAL FUNCTIONS: <ul><li>Develop and manage the Child Care Quality (CCQ) Plan, aligning goals, with organizational priorities, funding requirements and measurable outcomes. Establish timelines, performance benchmarks, and evaluation metrics for each initiative to ensure effectiveness and continuous improvement.</li><li>Monitor project implementation progress and make necessary adjustments to meet evolving program needs and challenges.</li><li>Prepare and submit weekly, monthly, and quarterly reports to the Texas Workforce Commission (TWC) in compliance with contractual obligations and timelines. Analyze data from ELP surveys, CCQ staff feedback, TECPDS, and CLI to identify trends, gaps, and areas of opportunity. Use data to prioritize initiatives, measure impact, and inform future planning cycles. </li><li>Serve as the primary point of contact for CCQ Initiative efforts, ensuring clear communication and alignment with internal departments, external partners, and stakeholders. </li><li>Facilitate regular meetings with CCQ staff to discuss initiative progress, challenges, and emerging provider needs. Build and maintain collaborative relationships with ELPs, community organizations, educational institutions, and other stakeholders to promote quality improvement goals. </li><li>Plan, coordinate, and oversee professional development opportunities, including conferences, workshops, and webinars based on provider needs and state/federal guidelines. </li><li>Support the design and delivery of training materials, curricula, and learning packages in collaboration with subject matter experts and vendors. </li><li>Evaluate the effectiveness of training and development programs through feedback tools and follow-up assessments. </li><li>Adhere to procurement policies and procedures when ordering developmentally appropriate materials and supplies from vendors. </li><li>Track and validate inventory distribution to ELPs; maintain accurate records for auditing and accountability purposes. Conduct periodic on-site visits to verify appropriate use of distributed resources and provide technical assistance as needed. Maintain accurate documentation and data entry across relevant systems, including the TWC Child Care Case Management System.  </li><li>Respond to internal and external inquiries in a timely and professional manner.</li><li>Ensure timely submission of all required documentation, deliverables, and reports to maintain program compliance.</li><li>Attend and participate in internal and external meetings related to Child Care Quality Initiatives. Represent the organization at local and out-of-state meetings, conferences, and community events, as needed. Respond promptly to information requests and meet all internal and external deadlines. Deliver excellent customer service to providers, staff, and partners.</li><li>Promote a team-oriented and collaborative work environment. </li><li>Perform additional duties as assigned to support the mission and goals of the Child Care Quality team and organization.</li></ul>KNOWLEDGE/SKILLS/ABILITIES:DEMONSTRATED KNOWLEDGE:<ul><li>Best practices in early childhood education</li><li>Understanding of early childhood evaluations, observations, and assessments for both teachers and children </li><li>Infant/Toddler Environmental Rating Scale (ITERS), Early Childhood Environmental Rating Scale (ECERS-R), Family Childcare Environmental Rating Scale (FCERS), Teacher Behavior Rating Scale (TBRS), Classroom Assessment Scoring System (CLASS), or other assessment tools.</li></ul>OTHER PREFERRED KNOWLEDGE: <ul><li>Understanding of TRS Certification Guidelines and the minimum standards of Texas child care licensing</li><li>Basic administrative skills, including recordkeeping and use of a computer for data management (i.e., CLI, TECPDS) and professional communication.</li><li>Good computer software skills for databases, reports, and spreadsheets. </li><li>Microsoft Word and Excel, Internet, and comfortable using e-mail and entering data on a PC tablet. </li><li>Effectively manage multiple projects. </li><li>Detail orientation and strong organizational and documentation skills including project management. </li><li>Analytical and problem-solving skills. </li><li>Must be observant, patient, with good communication skills. </li><li>Bilingual (English and Spanish speaker)</li><li>Ability to relate to individuals from culturally diverse backgrounds.</li><li>Possess a valid motor vehicle operator’s license subject to an approved motor vehicle report and reliable transportation for travel within the service delivery area.</li><li>Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs as well as the public.</li></ul> PROFESSIONAL DEVELOPMENT:<ul><li>Participating in ongoing professional development is encouraged, with an emphasis on building and strengthening project management skills to support effective planning, execution, and oversight of initiatives. </li></ul>EDUCATION AND EXPERIENCE:<ul><li>High School Diploma or GED Required.</li><li>Associate’s or Undergraduate degree from an accredited university or college in a relevant field of study preferred (i.e., early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science). </li><li>Two (2) years of relevant experience preferred (i.e., two years of experience as a director in an early childhood program, with preference given for required experience with a provider that is accredited or TRS certified). </li><li>Additional relevant experience may be considered in lieu of required education. </li><li>Valid driver’s license and proof of insurance with good driving record. </li><li>Ability to relocate within the service delivery area. </li><li>Bilingual in English and Spanish strongly preferred.</li></ul>PHYSICAL DEMANDS: Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <hr/>COMPANY OVERVIEW:        C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!<table><tbody><tr><td><ul><li>Health Insurance (with no-cost options for employee-only plans)</li><li>Wellness Reimbursement</li><li>Generous Paid Time Off</li><li>Paid Parental Leave</li><li>401(K) with 100% Employer Match up to 6% of individual contributions</li></ul></td><td><ul><li>Dental</li><li>Vision</li><li>Life Insurance</li><li>Short and Long Term Disability</li><li>Pet Insurance</li></ul></td></tr></tbody></table>EEO/AAC2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

Coordinator, Child Care Quality Initiatives

Administrative Skills

Auditing

Benchmarking

Best Practices

Case Management

Child Development

Child Psychology

Conferences

Continuous Improvement

Contract Requirements

Data Analysis

Data Management

Data Quality

Diversity

Documentation

Early Childhood Education

Educational Psychology

Embedded Systems

Establish Priorities

Funding

Licensing

Metrics

Microsoft Excel

Microsoft Word

Multitasking

Performance Analysis

Primary School

Project Tracking

Project/Program Management

Purchasing/Procurement

Quality Assurance

Quality Management

Quality of Care

Record Keeping

Regulatory Compliance

Service Delivery

Special Education

Tablet PC

Team Player

Technical Support

Training Program

Training/Teaching

Training/Teaching Curriculum

Trend Analysis

Webinar

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Child Care Specialist IIC2 GPS- Lower Rio Grande Workforce

Coordinator, Child Care Quality InitiativesC2 GPS- Lower Rio Grande Workforce

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