ESSENTIAL FUNCTIONS:** + Greet and process incoming patients in an efficient and professional manner; control the flow of patients through the dental center daily + Ensure patients are comfortable while in the office + Answer patients’ routine questions; provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing + Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable) + Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier + Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances + Inventory and order office supplies and forms as instructed + Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers + Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office + Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly + Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department + Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed + May perform chair-side assisting as needed + Perform miscellaneous job-related duties as assigned + Minimal travel may be required for training and/or continuing education purposes + Other duties as assigned **Educational Requirements:** + Must have 2 – 5 years’ experience working in a dental office (including patient scheduling) **GENERAL KNOWLEDGE, SKILLS & ABILITIES:** + Strong organization skills + Ability to work in a high volume, fast paced environment + Ability to multi-task + Leadership skills/experience + Dentrix experience preferred + CareCredit experience preferred + Experience (or formal training) consisting of chair-side assisting with oral surgery preferred for training purposes **Benefits** We care about our employees and understand the hard work that goes into providing the best-in-class patient care. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com