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In this role, you’ll not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—but also join our leadership team to assist with front desk operations. Tender Care Animal Hospital in Morton, Ilinois is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team.

HOUR

Career growth opportunity!Tender Care Animal Hospital in Morton, Ilinois is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.In this role, you’ll not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—but also join our leadership team to assist with front desk operations. You’ll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we’d love to hear from you.This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Weekends on rotation, 1-2 per month.Full-time benefits and compensation**:<ul><li>Compensation: $17.50-$21.25 per hour, for each hour worked*</li><li>Health package: Medical, dental, and vision insurance</li><li>Life insurance and disability</li><li>Employee Assistance Program</li><li>401k options</li><li>Paid time off in accordance with site policy and applicable law</li><li>Personal pet discount</li><li>Uniform allowance</li></ul>Minimum qualifications and skill set:<ul><li>2+ years of client service experience</li><li>Previous veterinary experience is highly desired</li><li>Proficiency in the following skills:
	<ul style="list-style-type:circle"><li>Training and mentorship</li><li>Team scheduling</li><li>Workflow management</li><li>Client disputes/resolution</li><li>Safety protocols</li></ul></li></ul>Why choose Tender Care Animal Hospital?At Tender Care Animal Hospital of Morton, Illinois, we are committed to providing exceptional care for our patients while fostering a supportive and collaborative workplace for our team. We value professional growth, offering opportunities for learning and development, and we take pride in creating an environment where employees are respected, empowered, and part of a compassionate team. By joining us, you become part of a practice that prioritizes both high-quality animal care and a positive, rewarding work culture.#SPO<pre>*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.</pre>

Tender Care Animal Hospital

Lead Veterinary Receptionist

Animal Care

Calendar Management

Compensation and Benefits

Customer Relations

Customer Support/Service

Dental Insurance

Employee Assistance Plan

Leadership

Legal

Mentoring

Patient Care

Sales Management

State Laws and Regulations

Team Player

Veterinary Hospital

Veterinary Medicine

Vision Plan

clearcompany

OTHER

Working Hours/Days:
8:00 am – 4:30 pm Monday - Friday

Basic Duties:
<ul style="margin-top: 0in;"><li>Welcome on-site visitors and take incoming phone calls to determine the nature of business before forwarding the call. </li><li>Answer questions about Altorfer Inc. and provide guidance regarding directions and other information.</li><li>Take and deliver messages or transfer calls to appropriate personnel company wide. </li><li>Complete a variety of administrative duties to include but not limited to, coding invoices in Bill.com. Receiveing & attaching receipts for Wells fargo users then coding accordingly. Adding the correct misc charges to Service Link work orders.Scanning parts documents into shared drive.  Researching parts documents in shared drive as needed. Creating Po# as needed.  </li><li>Will work as part of a two-member front-desk team. As part of this team, you will share phone and mailroom responsibilities,emptiing coffee maker at shift end. coding in Bill.com-Wells Fargo-scanning docs.</li><li style="margin-bottom: 6.0pt;">Rotating shifts as required due to call off and or appointments as needed. </li><li style="margin-bottom: 6.0pt;">Order in catering food online for training as needed.</li><li style="margin-bottom: 6.0pt;">Ordering- pricing-staging merchandise for the store showroom.</li><li style="margin-bottom: 6.0pt;">Other duties as assigned</li></ul>

Qualifications:
<ul style="margin-top: 0in;"><li>Two years’ experience with a strong phone presence and proven customer service skills are required.</li><li>Computer literate. Previous experience with programs such as MS Excel, Word, and Outlook are needed.   </li><li>A positive attitude, friendly disposition, and ability to multi-task are essential.</li><li>Must have excellent verbal communication skills.</li><li>Must be a self-starter with good time management.</li><li>Must be team oriented and willing to adapt to change.</li><li>Dependable with great organizational skills are needed. </li><li>High School Diploma or equivalent is required.</li><li style="margin-bottom: 6.0pt;">Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate). </li></ul>Altorfer Inc. offers an industry leading compensation and benefit package:<ul><li style="margin-left: .75in;">Health, Dental, Vision, Disability, and Life Insurance</li><li style="margin-left: .75in;">401(k)</li><li style="margin-left: .75in;">Paid Holidays</li><li style="margin-left: .75in;">Paid Parental Leave and Funeral Leave</li><li style="margin-left: .75in;">Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday</li><li style="margin-left: .75in;">Education Assistance</li><li style="margin-left: .75in;">Personal Tool Insurance, and Safety Equipment Reimbursement</li><li style="margin-left: .75in;">Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection</li></ul>Payrate: Min:$18.00/ per hour  Max:$20.50/ per hour

Posted Min:
USD $18.00/Hr.

Posted Max:
USD $20.50/Hr.

Physical Requirements/Working Conditions:
This position works in an office environment, greeting all customers and visitors that come into the building. There may be times when you may need to go out into the service or warehouse area and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at a desk for a long period of time; answer telephone, transfer calls to the correct destination and write or use a keyboard to communicate through email. Must be able to walk, bend, and lift up to 20 lbs. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> Why Work for Altorfer?  At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. <span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">

Altorfer CAT

Receptionist

[AW]-iCims

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Lead Veterinary ReceptionistTender Care Animal Hospital

ReceptionistAltorfer CAT

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