Key job responsibilities - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members Physical requirements: - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays.