Contract Role Description: Service Cloud knowledge, Requirement gathering, Process mapping, Agile, JIRA, Security, Scalability, CTA/Architect Certification,Functional & Technical design, Integration strategy, Solution blueprint, Certification Competencies: Digital : Salesforce Service Cloud Experience (Years): 8-10 Essential Skills: Service Cloud knowledge, Requirement gathering, Process mapping, Agile, JIRA, Security, Scalability, CTA/Architect Certification,Functional & Technical design, Integration strategy, Solution blueprint, Certification Role name: Salesforce Developer.