Responsibilities: Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform; implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing; design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics; optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events; and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.