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If you're an experienced dispatcher who thrives in a fast-paced environment, knows how to juggle schedules without dropping the ball, and takes pride in keeping technicians productive and customers informed-this is a role where you'll actually be valued. At Jay's Heating, Air & Plumbing, dispatch isn't just answering phones-it's the heartbeat of our operation.

HOUR

HVAC Dispatcher$19-22/hr Keep the Field Running Smoothly-Without the ChaosIf you're an experienced dispatcher who thrives in a fast-paced environment, knows how to juggle schedules without dropping the ball, and takes pride in keeping technicians productive and customers informed-this is a role where you'll actually be valued.At Jay's Heating, Air & Plumbing, dispatch isn't just answering phones-it's the heartbeat of our operation.Why Join Jay's?<ul><li style="line-height:normal">Stable, Family-Owned Company (Since 2005)</li><li style="line-height:normal">Strong Reputation - Thousands of 5-star reviews across platforms</li><li style="line-height:normal">Monday-Friday Schedule - No nights or weekends</li><li style="line-height:normal">Full Benefits Package<ul><li style="line-height:normal">Company-paid medical & life insurance</li><li style="line-height:normal">Dental & vision options</li><li style="line-height:normal">401(k) with company match</li><li style="line-height:normal">Paid holidays + PTO</li></ul></li><li style="line-height:normal">Growth Opportunities - We promote from within</li><li style="line-height:normal">Team-Oriented Culture - Supportive, organized, and professional</li></ul>Hours: Tuesday - Saturday; 10:00am - 7:00pm (remote capability)What You'll Do<ul><li style="line-height:normal">Manage and optimize daily schedules for service technicians</li><li style="line-height:normal">Dispatch calls efficiently based on priority, location, and skill set</li><li style="line-height:normal">Coordinate return visits and ensure parts/jobs are properly staged</li><li style="line-height:normal">Keep customers informed on arrival times and schedule updates</li><li style="line-height:normal">Maintain accurate customer and job data in the system</li><li style="line-height:normal">Support technicians with job details, quotes, and communication</li><li style="line-height:normal">Assist with parts ordering, POs, and coordination with internal teams</li></ul>What We're Looking For<ul><li style="line-height:normal">3+ years of dispatching, scheduling, or coordination experience (HVAC or home services preferred)</li><li style="line-height:normal">Strong organizational and multitasking skills in a fast-paced environment</li><li style="line-height:normal">Clear, professional communication with both customers and field teams</li><li style="line-height:normal">Ability to problem-solve and adjust quickly when schedules change</li><li style="line-height:normal">Comfortable using dispatching software, Microsoft Office, and web-based systems</li><li style="line-height:normal">Geographic awareness and ability to route efficiently</li><li style="line-height:normal">Detail-oriented and accountable-you own your role</li></ul>

Jay’s Heating, Air & Plumbing

HVAC Dispatcher

Communication Skills

Detail Oriented

Develop and Maintain Customers

HVAC

Health Insurance

Life Insurance

Maintenance - HVAC

Maintenance Services

Microsoft Office

Multiplatform/Cross-Platform

Multitasking

Organizational Skills

Plumbing

Problem Solving Skills

Team Player

Telephone Skills

Talent Acquisition

FULL_TIME

YEAR

What started as a single lumberyard in Akron, Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen states with more than 160 locations. Ensuring delivery equipment is safe and maintained according to DOT regulations and ensuring drivers’ logs are completed and maintained according to DOT regulations will be part of your role.

If you are a people-driven person known for your type A characteristics, this is a great opportunity for you! As a Dispatcher, you will coordinate all aspects of the store deliveries and be responsible for the team of delivery drivers and the fleet of vehicles. The ability to embrace and promote team goals and policies in a motivating manner is pertinent! Our Story  Carter Lumber was founded in 1932 by W.E. Carter. For 90 years, we have strengthened our company by staying true to our values, which include honesty, hard work, and putting people first. What started as a single lumberyard in Akron, Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen states with more than 160 locations. Despite our growth, we are still a family-owned company. Our core values and our people-first culture remain the same. Description:  As a Dispatcher, you will coordinate deliveries with other stores as well as customers. This includes giving drivers their assignments and ensuring that all deliveries are made on time. This also includes working closely with the lumberyard team to ensure loads are built correctly. Any changes in the delivery schedule will be communicated by you. Ensuring delivery equipment is safe and maintained according to DOT regulations and ensuring drivers’ logs are completed and maintained according to DOT regulations will be part of your role. To improve delivery efficiency, you will utilize our delivery dispatch management system. Requirements: <ul><li>Previous driving and/or dispatching experience </li><li>Knowledge of DOT regulations </li><li>Strong communication skills </li><li>Excellent time management skills </li><li>Proficient knowledge in Microsoft Office, including Word, Excel and Outlook </li><li>Customer service skills to cultivate relationships </li><li>Ability to multitask while remaining organized </li><li>This is not a desk job, so must enjoy being active </li></ul>Benefits (full-time employees) <ul><li>Health, Dental, Vision (Single and Family Plans) available after 30 days of employment </li><li>Short and Long-Term Disability </li><li>Company-paid life insurance and AD&D </li><li>Optional supplemental life insurance </li><li>Company-match 401(k) </li><li>Vacation time and paid holidays </li><li>Vendor incentives </li><li>Room for growth; we promote from within! </li><li>Military encouraged to apply!</li></ul>Powered by JazzHR

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HVAC Dispatcher Jay’s Heating, Air & Plumbing

Dispatcher Carter Lumber

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