UNKNOWN

FEED

Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices. Experience: Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred.

YEAR

9-1-1 Dispatcher Job DescriptionJob Information<ul><li>Salary: $49,920.00 Annually</li><li>Location: Lansing, MI</li><li>Job Type: Regular Full Time</li><li>Job Number: 202600001</li><li>Department: 911 Dispatch Center</li><li>Opening Date: 01/05/2026</li><li>Bargaining Unit: CCLP 911</li></ul>Job DescriptionApplications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.Under the supervision of the Director or his/her designee and in a 24 hour work environment, the 9-1-1 Dispatcher receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services. Determines the location and priority of the emergency and dispatches appropriate emergency units. Answers non-emergency calls for assistance and processes criminal justice information. Monitors multiple public safety radio talk groups and operates a variety of communication/computer equipment. Works 12 hour shifts, overtime shifts including mandatory overtime and must be available to work on scheduled days off and in the event of an emergency.Essential Functions<ul><li>Receives, evaluates, and prioritizes calls for emergency and non-emergency service.</li><li>Works various shifts and various days, including weekends and holidays.</li><li>Works on-call as needed.</li><li>Dispatches necessary emergency units including law enforcement, fire, medical or other services.</li><li>Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.</li><li>Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices.</li><li>Monitors multiple public safety radio talk groups and responds to specific requests or needs.</li><li>Queries, processes and retrieves local court or public safety systems for criminal justice information.</li><li>Performs data entry as needed.</li><li>May be involved in training other staff.</li></ul>Other FunctionsOther tasks as assigned.(The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.)Employment Qualifications<ul><li>Education: High School Diploma or equivalent is required. College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.</li><li>Experience: Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred.</li><li>Other Requirements: Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit and other background checks as required by the County. CPR, EMD or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred.</li><li>Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.</li></ul>(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)Physical Requirements<ul><li>Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.</li><li>Subjected to prolonged periods of sitting.</li><li>Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.</li><li>Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.</li><li>Ability to operate a PC/laptop and to enter & retrieve information from a computer.</li><li>Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.</li></ul>(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above.)Working Conditions<ul><li>Normal work occurs in an office environment.</li><li>FLSA non-exempt</li></ul>Application Questions<ol><li>Do you have a High School Diploma or equivalent education? Yes No</li><li>Can you type 35 words per minute or higher? Yes No</li><li>Has there ever been a criminal warrant issued for your arrest? Yes No</li><li>If hired, you will be required to work Days, Nights, Weekends and Holidays? Is this acceptable? Yes No</li><li>If hired you will be required to work 12-hour shifts plus mandatory on-call and overtime. Is this acceptable? Yes No</li><li>Ingham County 9-1-1 has a zero tolerance "controlled substance" policy (including marihuana use). You will be required to pass a drug screen. Is this acceptable? Yes No</li><li>Can you work in a closely supervised, team based, stressful environment? Yes No</li><li>Do you have reliable transportation? Yes No</li><li>If you move forward in this process, you will be required to complete and pass a pre-employment test that may take several hours. Is this acceptable? Yes No</li><li>How does being a dispatcher at Ingham County 9-1-1 align with your long-term career goals?</li><li>Do you have customer service experience? Please explain.</li><li>Do you have any prior dispatcher or call center experience? Yes No</li><li>Please briefly explain any prior dispatcher or call center experience? If none type N/A</li><li>Have you answered all of these questions truthfully? Yes No</li><li>Did you attach your Cover Letter and Resume? (these should be two separate documents) Yes No</li></ol>

Ingham County Michigan

9-1-1 Dispatcher

Attorney

Booking Arrests

CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)

CPR Certification

Call Centers

Communication Skills

Criminal Justice

Customer Support/Service

Data Entry

Emergency Care

Emergency Response

Emergency Services

Establish Priorities

Firefighting

First Aid

High School Diploma

Laptop PC

Law Enforcement

Material Moving

On Call

Pager

Public Safety

Safety Systems

Staff Training

Team Lead/Manager

Wireless Radio

Transdev \u2013 the mobility company \u2013 empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev \u2013 the mobility company \u2013 empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at <a href="https://youtu.be/ilO5cv0G4mQ" rel="nofollow">https://youtu.be/ilO5cv0G4mQ</a>We're Hiring for a Lead Dispatcher in Denver, Colorado!Transdev is proud to offer:<ul><li>$26.00/ hr ($26.50/ hr bilingual)</li><li>Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.</li><li>Paid time off & vacation.</li></ul>Responsibilities<ul><li>Oversee road service by assigned carriers by tracking trip performance measures, i.e., route start time, on-time performance, incidents, etc.</li><li>Provide customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips.</li><li>Manage emergency situations for vehicle operators and act as a liaison between the carrier and emergency services.</li><li>Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on-time performance.</li><li>Supervise staff on weekends and evenings.</li><li>Manage Department reports and other communication tools.</li><li>Provide support assistance to the Dispatch Supervisor, including training employees.</li><li>Make recommendations on improving the Dispatch Department</li><li>Manage escalated calls.</li></ul>Qualifications<ul><li>High school diploma or GED equivalent required; technical degree preferred.</li><li>Customer service orientation</li><li>Excellent verbal and interpersonal skills</li><li>Problem-solving and analytical abilities</li><li>Supervisor experience strongly desired</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.\u202f Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Job Category: Call Center / Dispatch / Reservationist / SchedulerReq ID: 2248Pay Group: UC8Cost Center: 52924The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev \u2013 the mobility company \u2013 empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at <a href="http://www.TransdevNA.com" rel="nofollow">http://www.TransdevNA.com</a> or watch an overview video.

Transdev North America Inc

Lead Dispatcher

Emergency Management

Interpersonal Skills

Performance Analysis

Performance Metrics

Physical Demands

Presentation/Verbal Skills

Relocation Services

Schedule Development

System Operations

Telephone Skills

Time Management

Vehicle Fleets

OTHER

We are seeking reliable and organized individuals for an Entry-Level Freight Dispatcher opportunity. This is an independent contractor role supporting owner-operators with daily dispatch operations.

<h3>ntry-Level Freight Dispatcher – $1,200–$2,500 Weekly</h3>We are seeking reliable and organized individuals for an Entry-Level Freight Dispatcher opportunity. This is an independent contractor role supporting owner-operators with daily dispatch operations.Estimated Weekly Earnings: 
 $1,200 – $2,500 per week based on volume, freight type, and performance.Responsibilities:<ul><li>Coordinate freight for owner-operators</li><li>Communicate with brokers, shippers, and drivers</li><li>Review and verify load confirmations</li><li>Track active loads and update statuses</li><li>Maintain accurate dispatch records</li></ul>Requirements:<ul><li>Prior experience working remotely</li><li>Strong communication and organizational skills</li><li>Reliable computer, phone, and internet access</li><li>Ability to manage multiple tasks efficiently</li><li>Professional and dependable work habits</li></ul>Training & Support:<ul><li>Structured onboarding process</li><li>Ongoing operational guidance</li><li>Opportunity for long-term growth in logistics</li></ul>

American Logistics Authority

Entry-Level Freight Dispatcher – $1,200–$2,500 Weekly

Brokerage

Cargo/Freight

Multitasking

Onboarding

Operations

Organizational Skills

Record Keeping

Truck Driver

Work From Home

BreezyHR

Dispatcher Jobs in Lansing, MI

Dispatcher Jobs in Lansing, MI

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Dispatcher Jobs in Lansing, MI

9-1-1 Dispatcher Ingham County Michigan

Lead Dispatcher Transdev North America Inc

Entry-Level Freight Dispatcher – $1,200–$2,500 Weekly American Logistics Authority

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