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We are seeking a highly organized and customer-focused Dispatcher to coordinate and schedule service calls for our plumbing, heating and cooling, and electrical teams. Dalton PHC provides reliable plumbing, heating and cooling, and electrical services with a strong commitment to quality workmanship and customer satisfaction.

We are seeking a highly organized and customer-focused Dispatcher to coordinate and schedule service calls for our plumbing, heating and cooling, and electrical teams. The Dispatcher plays a critical role in ensuring efficient operations, timely service delivery, and a positive customer experience.Key Responsibilities:<ul><li>Schedule and dispatch technicians for service, maintenance, and emergency calls</li><li>Communicate with customers to confirm appointments, provide updates, and address inquiries</li><li>Monitor technician routes and adjust schedules as needed to maximize efficiency</li><li>Prioritize service calls based on urgency and availability</li><li>Maintain accurate records of jobs, customer interactions, and technician status</li><li>Coordinate with field technicians to ensure they have necessary job details and materials</li><li>Handle incoming calls and service requests in a professional and timely manner</li><li>Assist in resolving scheduling conflicts or service issues</li></ul>Qualifications:<ul><li>High school diploma or equivalent required</li><li>Previous dispatching or customer service experience preferred (especially in home services)</li><li>Strong organizational and multitasking skills</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work in a fast-paced environment</li><li>Proficiency with scheduling software and basic computer systems</li></ul>Preferred Skills:<ul><li>Experience in plumbing, HVAC, or electrical service industries</li><li>Familiarity with dispatch or field service management software</li><li>Ability to remain calm under pressure and adapt quickly to changing priorities</li></ul>About Dalton PHC: Dalton PHC provides reliable plumbing, heating and cooling, and electrical services with a strong commitment to quality workmanship and customer satisfaction. We pride ourselves on professionalism, teamwork, and delivering dependable solutions to our community. #hc234230

Dalton Plumbing Heating Cooling Electric & Fireplaces

Dispatcher

Communication Skills

Computer Software

Computer Systems

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Electricity

Establish Priorities

High School Diploma

Maintenance - Electrical

Maintenance - HVAC

Maintenance - Plumbing

Maintenance Services

Multitasking

On Site Support

Operations Management

Organizational Skills

Problem Solving Skills

Record Keeping

Service Delivery

Team Player

Time Management

Hireclick

ADAPTED_NOW

Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements. Responsibilities:Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

<blockquote><div><div>Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.</div></div><div>Responsibilities:</div><ul><li>Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.</li><li>Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.</li><li>Communicates all relevant details of driving assignments to drivers to ensure proper execution.</li><li>Assist drivers with routing directions and directs them to perform special services when required.</li><li>Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.</li><li>Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.</li><li>Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.</li><li>Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.</li><li>Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.</li><li>Maintains high compliance to dispatch standard operating procedures.</li><li>Handles customer concerns and requests for information in an expeditious and professional manner.</li><li>Escalates unresolved issues to management as appropriate.</li><li>Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager</li><li>Other duties as assigned</li></ul> Company name is: Durham School Services</blockquote> Qualifications <blockquote dir="ltr" style="margin-right:0px"><ul><li>High school diploma or GED</li><li>Previous dispatch experience is preferred;</li><li>Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.</li><li>Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).</li><li>Ability to read and interpret documents and instructions from customers and other team members</li><li>Ability to perform work activities requiring cooperation and instruction</li><li>Ability to function in a fast-paced environment, under substantial pressure</li><li>Ability to work within the appropriate level of independence</li><li>Ability to problem solve</li><li>Ability to operate two-way and emergency radio systems</li><li>Ability to use office machines (fax, scanner, copier, zip drive, telephone system)</li><li>Ability to use Microsoft Office Program and computerized routing software.</li><li>Ability to work independently</li><li>Ability to read road and street maps</li><li>Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities</li><li>Bi-lingual abilities a plus</li></ul> Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employerThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions. </blockquote>

Summit School Services is a school bus operator providing contracted student transportation throughout the United States, based in Warrenville, Illinois, and currently operating in 32 states. Founded in 1917 with three buses in the San Gabriel Valley, it became a subsidiary of National Express in 1999.

Summit School Services

Administrative Skills

Best Practices

Bus Driving

Buses

Contract Requirements

Copying Machines

Corporate Policies

Disciplinary Action

Document Scanners

Documentation

Emergency Response

Employee Relations

Fax Machines

Interpersonal Skills

Maintain Compliance

Mechanical Maintenance

Microsoft Office

Multilingual

Office Equipment

Operational Support

Regulatory Compliance

Request for Information (RFI)

Retirement Plan

Safety/Work Safety

Standard Operating Procedures (SOP)

Telephone Skills

National Express

FULL_TIME

YEAR

Coordinate response efforts: Act as a central point of contact, coordinating the activities of multiple emergency personnel during critical incidents like natural disasters or large-scale emergencies. They are a critical link between people in crisis and emergency responders, gathering vital information like the location and nature of the emergency, and relaying it quickly and accurately to the right department.

<div style="text-align:center"></div><div style="text-align:center">BUTLER COUNTY, IOWA<div style="border-bottom:solid 1.5pt;padding:0in 0in 1pt 0in">POSITION DESCRIPTION</div><div style="text-align:left"> Position Title: Dispatcher/Jailer Department: Sheriff’s Office Immediate Supervisor: Dispatch Supervisor/ Jail Administrator Virginia Leisinger Shift: This is for 3rd Shift and 2nd Shift positions which require 8-hour shift work including nights, weekends, holidays, and the ability to multitask in a high stress environment. Additional hours as needed. These positions also require successful applicants to rotate shifts in the jail working directly with the incarcerated population. Location: Butler County Starting Salary Range: $ 21.00 to $26.00 hourly based on experience Approved by: Sheriff                                                                          Date:   May 20th,2026</div>Applications will be accepted until the positions are filled.<div>Dispatcher/Jailer Job Description:</div><div style="text-align:left"> The Butler County Sheriff’s Office is responsible for the public safety communication for all of Butler County. A 911 dispatcher is an emergency communications professional who receives emergency calls and dispatches the appropriate police, fire, or medical personnel to respond to the incident. They are a critical link between people in crisis and emergency responders, gathering vital information like the location and nature of the emergency, and relaying it quickly and accurately to the right department.  A jailer is a law enforcement professional responsible for the custody, supervision, and security of inmates in jails, prisons, and other correctional facilities. Their duties include enforcing facility rules, maintaining order, preventing disturbances, and ensuring the safety of staff, inmates, and visitors.   Butler County has around 15,000 residents and one of the advantages of working for a smaller county like Butler is that you will be involved in all aspects of Law Enforcement very early in your new career. Essential Duties and Responsibilities:</div><ul><li style="margin-bottom:12px;text-align:left">Receive and process calls: Answer emergency 911 calls from the public, as well as non-emergency calls, and interview callers to determine the nature and priority of the situation.</li><li style="margin-bottom:12px;text-align:left">Gather critical information: Determine the exact location of the emergency, the nature of the incident, and other crucial details, sometimes needing to ask clarifying questions under pressure.</li><li style="margin-bottom:12px;text-align:left">Dispatch emergency services: Communicate with and dispatch the necessary responders, such as police, fire departments, or medical teams, using various communication systems.</li><li style="margin-bottom:12px;text-align:left">Coordinate response efforts: Act as a central point of contact, coordinating the activities of multiple emergency personnel during critical incidents like natural disasters or large-scale emergencies.</li><li style="margin-bottom:8px;text-align:left">Maintain security and order: They prevent riots, assaults, and escapes by enforcing rules and keeping order within the institution. </li><li style="margin-bottom:8px;text-align:left">Supervise inmates: This includes overseeing inmates during daily activities, transporting them, and processing them upon arrival or release. </li><li style="margin-bottom:8px;text-align:left">Enforce rules: They ensure all inmates follow facility regulations, conducting searches for contraband like weapons. </li><li style="margin-bottom:8px;text-align:left">Ensure safety: They work to maintain a safe environment for everyone inside the facility, including other employees and visitors. </li><li style="margin-bottom:8px;text-align:left">Respond to emergencies: They may respond to disturbances, disputes between inmates, or other incidents requiring intervention. </li><li style="text-align:left">Manage facility operations: This can include tasks like booking new inmates, managing personal property, and record-keeping. </li></ul><div style="text-align:left"> The requirements and duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Qualification Requirements: Must be a citizen of the United States and a resident of Iowa or intends to become a resident upon being employed. Applicant is of good moral character Applicant is not addicted to drugs or alcohol. Must have a valid Iowa Driver's License, chauffeur’s license, or CDL issued by the State of Iowa and be insurable for driving under county insurance company policies. Ability to multi-task Ability to handle confidential information in a sensitive manner Ability to work efficiently with little direct supervision Applicant will also be subject to post offer, pre-employment drug and physical testing. Education and Experience: Must be at least 18 years of age and a High School graduate Proficiency in typing and computer skills (45-50 wpm minimum) Butler County is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.  Butler County is subject to and has adopted a policy in compliance with the 2008 Smokefree Air Act. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</div></div>Powered by JazzHR

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Dispatcher Jobs in Waterloo, IA

Dispatcher Dalton Plumbing Heating Cooling Electric & Fireplaces

Dispatcher Summit School Services

Dispatcher/Jailer Butler County- Sheriff's Office

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