p>To succeed in this position, the candidate must have the following qualifications, knowledge, skills, abilities, and experience: - Strong experience in managing complex customer inquiries, complaints, and blocking issues, with the ability to navigate sensitive, high-impact situations and drive timely, effective resolution.
Assistant Manager, Resolutions is responsible for leading the intake, management, and resolution of owner inquiries, complaints, and critical issues, primarily those tied to receivables, delinquency, and overall product experience.