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Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Job Summary: The Reservations OTA & Distribution Account Coordinator supports management of third-party distribution channels, including Online Travel Agents (OTAs), hotel wholesale partners, and experience resellers.

Compensation Amount: 23.00 USD Hourly Job Summary: The Reservations OTA & Distribution Account Coordinator supports management of third-party distribution channels, including Online Travel Agents (OTAs), hotel wholesale partners, and experience resellers. The role assists with inventory, listings, and account setup while serving as a day-to-day point of contact for partners and units. Job Description: Essential Functions <ul><li>Serve as primary point of contact for established OTA, wholesale & experience partners. Communicate with partners on account requirements, updates, and operational needs.</li><li>Assist with maintaining accurate inventory, availability, and product details as well as to process updates to rates, restrictions, blackout dates, and listing content as directed.</li><li>Ensure consistency of information, images, amenities and descriptions.</li><li>Assist with new account setup including necessary documentation, system buildout and platform configurations. Verify live listings for accuracy.</li><li>Regularly audit existing accounts for accuracy & compliance. Identify inaccuracies and recommend corrections. Assist is maximizing listing quality through improved descriptions, images and platform features.</li><li>Assist in reporting related to listings, performance, and reviews.</li><li>Develop a full working knowledge of the company brand and each individual unit including but not limited to location website, room/campsite types & rates, buildings, amenity information, tour information, boat rental types/pricing, hours, location information, policies/rules, fees and ADA specifications.</li><li>Assist unit managers and call center with facilitating customer complaints and refunds.</li><li>Communicate effectively with management on all unit related functions.</li><li>Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates and vendors.</li></ul> Skill and Knowledge Requirements Include <ul><li>High School Diploma. Minimum of at least 18 years of age. </li><li>Prior experience in hospitality, travel or e-commerce preferred.</li><li>Computer proficiency with the ability to utilize Microsoft Office programs as well as Property Management System (PMS) and booking software.</li><li>Strong attention to detail with demonstrated organization skills and the ability to manage multiple tasks and platforms concurrently.</li><li>Excellent interpersonal, administrative, telephone and other communication skills.</li><li>Strong customer service abilities; actively looks for ways to assist customers and coworkers</li></ul> Physical and Mental Requirements <ul><li>Remote work-from-home position. Ability to sit at a desk in front of a computer for the entire workday in a dedicated quiet workspace.</li><li>Reading and writing work-related documents in English.</li><li>Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.</li><li>Constantly communicates and receives verbal communication with other employees in a fast-paced environment.</li><li>Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).</li><li>Occasionally stoop, kneel, or crouch.</li></ul> Equipment Used <ul><li>Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others)</li><li>Property Management System (PMS), Call/CRM software, OTA/Reseller Extranets, Microsoft Office (including Outlook)</li></ul> Job Data <ul><li>Reports to: Director of Revenue Management</li></ul> Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workp

Guest Services

Reservations OTA & Distribution Account Coordinator

Blackout

Call Center Management

Communication Skills

Computer Skills

Copying Machines

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Detail Oriented

Distribution Channel

Document Scanners

Documentation

English Language

Fax Machines

Government

Healthcare

High School Diploma

Hospitality and Tourism

Interpersonal Skills

Inventory Management

Maintain Compliance

Microsoft Office

Microsoft Outlook

Multiplatform/Cross-Platform

Multitasking

Office Equipment

Online Travel Services

Organizational Skills

Presentation/Verbal Skills

Pricing

Property Management

Recreation

Rentals

Reseller Channel

Restaurant

Retail

Revenue Management

Speech Recognition

Systems Administration/Management

Wholesale Industry

Work From Home

eCommerce

Broadbean

FULL_TIME

YEAR

Job Keywords: Branch Manager, Branch Management, Sales Center Manager, Service Center Manager, HVAC, Wholesale Distributor, Leadership, Management . The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies.

Join Our Team:Sales Center Manager Wanted! Join our team as a Sales Center Manager and lead the daily operations of a thriving wholesale HVAC distributorship. As a key leader in the industry, you'll drive sales growth, profitability, and customer satisfaction while managing a diverse team of professionals. If you're a results-driven professional with a passion for HVAC and exceptional leadership skills, we want to hear from you!  Summary The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies.  The goal of this role is to successfully manage the daily operations of all facets of the Sales Center.    Essential Duties and Responsibilities   <ul><li>Represent Baker as a leader in the industry ensuring maximum sales and profitability. </li></ul><ul><li>Determine and monitor inventory stock levels and manage merchandising of sales showroom. </li></ul><ul><li>Manage inventory to ensure proper turns and minimum loss throughout the year. </li></ul><ul><li>Keep abreast of technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager. </li></ul><ul><li>Responsible for Center’s P&L. </li></ul><ul><li>Responsible for recruiting, hiring, training, and leading a diversified work force. </li></ul><ul><li>Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel. </li></ul><ul><li>Interact with customers, outside salespeople, and vendors. </li></ul><ul><li>Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees. </li></ul><ul><li>Coordinate Center training and Company/Center events. </li></ul><ul><li>Adhere to all company safety protocols and procedures. </li></ul><ul><li>Utilize personal protective equipment (PPE) as required. </li></ul><ul><li>Report any safety hazards or incidents immediately to management. </li></ul><ul><li>Participate in regular safety training sessions and drills. </li></ul><ul><li>Ensure a clean and organized workspace to prevent accidents and injuries. </li></ul><ul><li>Follow all guidelines for the safe operation of equipment and vehicles. </li></ul><ul><li>Maintain a professional and safe demeanor during all customer and employee interactions. </li></ul><ul><li>Oversee the implementation of safety measures across all areas within the branch. </li></ul><ul><li>Perform other duties as assigned. </li></ul>Qualifications    <ul><li>High School Diploma or GED required; equivalent experience may be considered. </li></ul><ul><li>Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute. </li></ul><ul><li>Demonstrated experience with HVAC equipment in a wholesale distribution setting. </li></ul><ul><li>Background in sales, operations, purchasing, or inventory management preferred. </li></ul><ul><li>Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building. </li></ul><ul><li>Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed. </li></ul><ul><li>Demonstrated interest in continuous learning, mentoring, and leadership. </li></ul><ul><li>Mechanical or technical experience preferred. </li></ul><ul><li>Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function. </li></ul><ul><li>Proven success in managing and mentoring other employees while establishing the Center’s business goals.  </li></ul>Skills   <ul><li>Strong interpersonal skills. </li></ul><ul><li>Excellent customer service mindset with the ability to develop long term relationships. </li></ul><ul><li>Excellent written and verbal communication skills. </li></ul><ul><li>Excellent analytical aptitude with a proven ability to analyze/interpret data. </li></ul><ul><li>Strong and creative problem-solving skills </li></ul><ul><li>Ability to work independently and in a team environment. </li></ul><ul><li>Proactively seeks continuous process and service improvements. </li></ul><ul><li>This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication. </li></ul>Physical Demands and Work Environment   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.   <ul><li>Required to move parts and equipment weighing up to 50 pounds. </li></ul><ul><li>Required to position self to access equipment by standing, sitting,  or walking, climbing, kneeling, crouching, or crawling. </li></ul><ul><li>Operates computer and telephone equipment for extended periods of time. </li></ul><ul><li>Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus. </li></ul><ul><li>Required to operate warehouse equipment such as forklifts and pallet jacks </li></ul> Supervisory  <ul><li>This role provides direct supervision to Counter Sales, Driver Warehouse, and other Sales Center personnel. </li></ul> Job Keywords: Branch Manager, Branch Management, Sales Center Manager, Service Center Manager, HVAC, Wholesale Distributor, Leadership, Management Powered by JazzHR

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Reservations OTA & Distribution Account Coordinator Guest Services

Sales Center Manager Baker Distributing

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