Confers with engineers and other representatives of the State Highway and State Health Department, County Sewers and Water Services, Consulting Firms, U.S. Corp of Engineers, Fire Insurance Companies, Contractors, Attorneys, all levels of City government utility companies, private industries, other jurisdictions, Board of Education, architects and the general public on Water Distribution. Establishes distribution system Level of Service (LoS) goals (typically defined as the number of customer complaints per 1000 accounts), periodically compare staff performance against the LoS goals, and make necessary changes to the LoS goals and/or the City's customer complaint procedures to ensure satisfactory customer response.