Demonstrated ability to communicate effectively and influence at all levels of an organization+ Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally+ BA/BS degree or 11+ years professional experience in a directly relatable role**Preferred Qualifications**+ Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes+ Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)+ Understanding of and application of AI within a contact center environment+ Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter+ Demonstrated experience being an interface between business and technical teams.+ This role will Ideate and implement generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.**Minimum Qualifications**+ 7+ years of professional experience in Product Management for e-commerce or a consumer digital product development+ Record of leading complex technical projects with direct ownership of a product portfolio.+