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The Clinical Coordinator supports the Clinical Manager and broader 988 clinical leadership team by ensuring high-quality, consistent, and effective service delivery across phone, chat, and text modalities. This role plays a key role in the quality and consistency of clinical operations by focusing on quality monitoring, counselor performance support, trend identification, and operational processes that enhance both help-seeker outcomes and staff efficiency.

Job SummaryThe Clinical Coordinator supports the Clinical Manager and broader 988 clinical leadership team by ensuring high-quality, consistent, and effective service delivery across phone, chat, and text modalities. This role plays a key role in the quality and consistency of clinical operations by focusing on quality monitoring, counselor performance support, trend identification, and operational processes that enhance both help-seeker outcomes and staff efficiency. This position is a non‑supervisory role and does not include clinical oversight.Duties and ResponsibilitiesDemonstrate Family Services' Core Values and Behaviors in the work you do while fulfilling Family Services mission to Protect, Heal and Care. Responsibilities will be performed within our policies, procedures and guidelines. Quality Monitoring & Performance Support<ul><li>Conduct routine silent monitoring and quality interaction reviews of 988 counselor interactions (phone, chat, text).</li><li>Deliver constructive, standards-based feedback to all counselors regarding their performance, and promptly escalate any concerns or training needs to the Clinical Manager.</li></ul>Operational & Administrative Support<ul><li>Maintain documentation and tracking systems for clinical programs.</li><li>Support the outside intervention review process to ensure accurate documentation and timely feedback.</li><li>Implement and track help seeker limitations (e.g., frequency limits, specific guidance) and develop care plans in collaboration with the Clinical Manager.</li></ul>Data & Quality Improvement<ul><li>Analyze quantitative and qualitative data from interactions, complaints, and monitoring to identify trends, gaps, risk factors, and opportunities for improved practice.</li><li>Assist with Quality Improvement (QI) initiatives, including planning, implementation, and tracking of evidence-based performance improvements.</li><li>Evaluate data to identify trends and areas for improvement in clinical practices.</li></ul>Collaboration & Training<ul><li>Work with clinical leadership to refine policies, protocols, and best-practice guidelines.</li><li>Participate in training, onboarding support, and technical assistance for clinical and non-clinical staff regarding quality expectations.</li><li>Support consistency of practice across the counselor workforce.</li></ul>Qualifications and Requirements: <ul><li style="text-align:justify">Minimum Education: Bachelor's degree in social work, psychology, public health, human services, or related behavioral health field.</li><li style="text-align:justify">Preferred Education: Master's degree in behavioral health field.</li><li>Minimum Experience: Minimum of 2 years of experience in crisis services, mental health operations, quality improvement, case management, or related behavioral health settings.</li><li>Preferred Experience: 0-6 months experience incrisis hotline, emergency services, or suicide prevention settings.</li></ul>Minimum Requirements to Work Remotely:<ul><li>Remote workers are required to sign a Remote Work Agreement and follow Remote Work parameters as detailed in the Employee Handbook. </li><li>Remote workers must reside in the State of Wisconsin; work for Wisconsin Lifeline must only occur while in the State of Wisconsin.</li><li>Remote workers must have a private, confidential workspace.</li><li>Remote workers must have the ability to double-lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding)</li><li>Remote workers must have the capacity to plug their computer/phone directly into their modem/router.</li><li>Remote workers must provide a high-speed internet report verifying high-speed internet services.</li></ul>Qualifications:<ul><li>Demonstrated knowledge of quality assurance, performance improvement, documentation standards, and regulatory compliance in mental health or social services.</li><li>Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Excellent written and verbal communication skills, including the ability to deliver feedback constructively and appropriately.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Time management skills and the ability to meet work demands on an independent basis.</li><li>Ability to establish and maintain relationships within and outside the agency in a professional manner.</li><li>Ability to express and transmit ideas and knowledge clearly with reasonable organization and conciseness. </li><li>Proficient with typing and the ability to navigate varied computer programs and multi-line phone system.</li><li>Proficient data entry skills into and retrieval of information from the different software.</li></ul> Job Posted by ApplicantPro

In collaboration with others, the mission of Family Service is to provide quality programs and services, which effectively assist and strengthen individuals and  families in our community.

 

Family Service provides more than 5,000,000 meals each year through a USDA food program in 85 Nebraska counties. This program feeds almost 21,000 children in more than 1,312 licensed home child-care facilities.

Family Service delivers the Women, Infant and Children (WIC) program to 3,000 people in Lancaster County each month. Services include nutrition and breast feeding education as well as formula, milk and other staples.

Family Service cares for more than 1,700 children who take part in our child care and early childhood programs based in 20 Lincoln Public Schools.

Family Service counsels families and individuals with behavioral health sessions at 13 specific local schools.

Family Service partners with a variety of federal, state, local and non-profit agencies to make available a number of other innovative programs to assist Nebraska families.

Family Service Early Childhood and Youth Development programs granted over $694,000 in free and reduced rate scholarships to children during 2011-2012 school year.

Visit and like us on Facebook at https://www.facebook.com/FamilyServiceLincoln

Family Services of Northeast Wisconsin Inc.

988 Clinical Coordinator

Administrative Skills

Analysis Skills

Behavioral Health

Best Practices

Broadband

Case Management

Clinical Monitoring

Clinical Practices/Protocols

Clinical Support

Communication Skills

Community and Social Services

Data Entry

Diversity

Documentation

Documentation Standards

Emergency Services

Health Plan

Healthcare Quality

Human Health

Information Retrieval

Internet/Online Service

Leadership

Modems

Multitasking

Network Routers

Onboarding

Online Chat

Operational Improvement

Operational Support

Operations Processes

Organizational Skills

Performance Analysis

Performance Management

Presentation/Verbal Skills

Psychiatry and Mental Health

Psychology

Public Health

Qualitative Analysis

Quality Assurance

Quality Management

Quality Monitoring

Quantitative Analysis

Regulatory Compliance

Risk

Service Delivery

Social Work

Technical Support

Telephone Skills

Time Management

Trend Analysis

Typing

Work From Home

Writing Skills

Talent Acquisition

We are looking for ; Talented IT Professionals (Business Analyst, QA Engineer, Developer(Java,C++), Frontend Developer, Project Manager, Product Manager, Product Owner etc.) or new graduates from Computer Science, Software Engineering or related fields to join our teams. Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\u202f.

Job TitleGeneral Application - IT Professionals with DisabilitiesWe are committed to building an inclusive workforce that reflects the diversity of our customers and communities. We encourage applications from all qualified individuals, including those with disabilities.Travel broadens horizons, creates connections, and builds economies. Travel powers progress. And Amadeus powers travel.We, as Amadeus travel technology company, build critical solutions that help airlines and airports to run their operations and improve the travel experience with best IT talents. Among 190 countries which Amadeus resides, Istanbul Turkey is one of the main R&D centers with its growing team of 350 people.Our products and solutions help to improve the business performance of our customers, travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators.Missions at Amadeus offer the opportunity to learn and grow in an exciting and multicultural environment.Diversity, Inclusion, and AccessibilityAt Amadeus, we recognize that diversity is our greatest strength. We embrace the unique perspectives and experiences of our employees and we are committed to fostering an inclusive and equitable workplace where everyone feels valued, respected, and empowered to contribute their best work.We are dedicated to fostering a diverse and inclusive working environment, understanding that accessibility goes beyond mere legal obligations\u2014it is a moral imperative. Our commitment extends to inclusive design practices and comprehensive accessibility testing, ensuring that everyone, regardless of background or ability, can contribute and thrive within our company.We are looking for ;Talented IT Professionals (Business Analyst, QA Engineer, Developer(Java,C++), Frontend Developer, Project Manager, Product Manager, Product Owner etc.) or new graduates from Computer Science, Software Engineering or related fields to join our teams.You will collaborate with cross-functional teams in this role.What we can offer youA critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.A caring environment \u2013 Amadeus fosters a caring environment that supports both professional growth and personal well-being.A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.A diverse, equitable, and inclusive community \u2013 We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.Application processThe application process is easy and fast. Create your candidate profile manually or upload your CV/Resum\u00e9.Are you the one we're looking for? Apply now!#LI-EMEADiversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\u202fAmadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,\u202fage, beliefs, disability or any other characteristics protected by law.\u202f

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988 Clinical Coordinator Family Services of Northeast Wisconsin Inc.

General Application - IT Professionals with Disabilities Amadeus IT Group SA

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