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Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as . • Welcome clients and patients to the hospital, check in patients, and provide for client and patient comfort .

HOUR

Job Title: Medical Receptionist (CSR) Department: Client Services Reports To: CSR Manager Status: Non-Exempt Hourly Wage Range: $18.00-21.00 hourly Job Description Updated: January 7th, 2026 Shift: Day Shift, Full-Time Position SummaryClient Services Representatives (CSRs) provide the first and last impression of each client's visit to our hospital. CSRs are responsible for client care and communication, and are always providing excellent client service. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team. Essential Functions• Maintain a professional, cheerful, and helpful attitude when interacting with clients. • Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments. • Contact clients to confirm appointments, providing them with any information or instructions they will need prior to their appointment. • Welcome clients and patients to the hospital, check in patients, and provide for client and patient comfort while in the reception area. Monitor the length of time clients are waiting, and appropriately handle situations where there is an extended wait. • Use veterinary management software to schedule appointments. Schedule appointments in accordance with OPVMC guidelines, depending on the type of visit. • Use the computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate callback reports, appointment lists, and other reports using the computer system as directed. • Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, and answer questions concerning these products. • Prepare client records according to established protocols in advance of clients' arrival. Complete required forms, such as the new patient form, and obtain all necessary information. Obtain vaccination histories for each patient. Recognize and note any vaccinations due for the patient. • Accept payments from clients. Accurately process cash, checks, and charge card payments. Know and follow OPVMC payment policies. • Knowledge of the Care Credit process and ability to explain to clients. • Assist other team members in keeping public areas clean and odor-free. • Knowledge of what questions are appropriate to be directed to an LVT or doctor. • Other tasks, as asked by doctors or management. • Work together with all OPVMC employees and ensure that your actions support the center, the doctors, and the practice philosophy. Education and Experience• High school diploma or equivalent. • 1+ years of experience in reception, in an animal clinic or medical reception preferred. • Able to multitask, prioritize, and manage time efficiently. • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). • Attention to detail to maintain accurate patient records. • Able to work nights, weekends, extended hours, and holidays. • Basic understanding of animal behavior and health care. • Passion for working with animals and their owners. Knowledge, Skills, and Abilities• Knowledge of general office practices and procedures, receptionist, and telephone techniques. • Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment. • Ability to learn basic veterinary terminology. • Effective communication skills, including writing, speaking, and active listening. • Communicate in a clear, concise, and understandable manner. • Possess basic computer skills, including the ability to learn veterinary management software. • Excellent customer service and interpersonal skills. • Ability to collaborate with Veterinarians, Veterinary Technicians, Veterinary Assistants, and animal owners. • Advanced time management and organization skills. • Critical thinking and data analysis. • Problem-solving and decision-making. • Compassion and empathy for both animals and pet owners.

Orchard Park Veterinary Medical Center

Medical Receptionist [Day Shift]

Administrative Skills

Billing

Calendar Management

Check Processing

Communication Skills

Computer Skills

Computer Systems

Credit Processing

Customer Relations

Customer Support/Service

Data Analysis

Database Administration

Detail Oriented

Establish Priorities

Healthcare

High School Diploma

Hospital

Housekeeping/Cleaning

Interpersonal Skills

Medical Office Administration

Medical Records

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Multitasking

Organizational Skills

Patient Assessment

Philosophy

Problem Solving Skills

Product Demonstration

Record Keeping

Reporting Skills

Team Player

Telephone Skills

Time Management

Vaccination

Veterinary Medicine

IRecruitee

Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as. • Welcome clients and patients to the hospital, check-in patients, and provide for client and patient comfort.

Job Title : Client Services Representative Department: Client ServicesReports To : CSR ManagerStatus : Non-Exempt HourlyWage Range : $17.00-19.00 hourlyJob Description Updated: September 3, 2024Position SummaryClient Services Representatives (CSRs) provide the first and last impression of each client's visit to our hospital.CSRs are responsible for client care and communication and always providing excellent client service. CSRsperform clerical duties related to veterinary care and treatment, process invoices and payments, directincoming phone calls, and provide miscellaneous support to the veterinary team.Essential Functions• Maintain a professional, cheerful, and helpful attitude when interacting with clients.• Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members asnecessary, and take care of routine calls, such as scheduling appointments.• Contact clients to confirm appointments, providing clients with any information or instructions they willneed prior to their appointment.• Welcome clients and patients to the hospital, check-in patients, and provide for client and patient comfortwhile in the reception area. Monitor the length of time clients are waiting, and appropriately handlesituations where there is an extended wait.• Use veterinary management software to schedule appointments. Schedule appointments in accordancewith OPVMC guidelines, depending on the type of visit.• Use computer system to accurately enter and retrieve records and reports, enter fees and charges, andmaintain the database. Generate call back reports, appointment lists, and other reports using the computersystem as directed.• Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain anddemonstrate products, answer questions concerning these products.• Prepare client records according to established protocols in advance of clients' arrival. Complete requiredforms, such as new patient form, and obtain all necessary information. Obtain vaccination histories foreach patient. Recognize and note any vaccinations due for patient.• Accept payments from clients. Accurately process cash, checks, and charge card payments. Know andfollow OPVMC payment policies.• Knowledge of Care Credit process and ability to explain to clients.• Assist other team members in keeping public areas clean and odor-free.• Knowledge of what questions are appropriate to be directed to an LVT or doctor.• Other tasks, as asked, by doctors or management.• Work together with all OPVMC employees and ensure that your actions support the center, the doctors,and the practice philosophy.Education and Experience• High school diploma or equivalent.• 1+ years of experience in reception, in an animal clinic or medical reception preferred.• Able to multitask, prioritize, and manage time efficiently.• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).• Attention to detail to maintain accurate patient records.• Able to work nights, weekends, extended hours, and holidays.• Basic understanding of animal behavior and health care.• Passion for working with animals and their owners.Knowledge, Skills, and Abilities• Knowledge of general office practices and procedures, receptionist, and telephone techniques.• Ability to perform clerical work with speed and accuracy, use a multiple line telephone system, and handlecash and other forms of payment.• Ability to learn basic veterinary terminology.• Effective communication skills, including writing, speaking, and active listening.• Communicate in a clear, concise, and understandable manner.• Possess basic computer skills, including ability to learn veterinary management software.• Excellent customer service and interpersonal skills.• Ability to collaborate with Veterinarians, Veterinary Technicians, Veterinary Assistants, and animalowners.• Advanced time management and organization skills.• Critical thinking and data analysis.• Problem-solving and decision-making.• Compassion and empathy for both animals and pet owners.

Medical Receptionist Day Shift

Hire Recruits

Job Title : Client Services Representative (CSR)Reports To : CSR ManagerStatus : Non-Exempt HourlyWage Range : $18.00-21.00 hourlyJob Description Updated: January 7th, 2026Shift: Evening/Overnight Shift, Full-TimePosition SummaryClient Services Representatives (CSRs) provide the first and last impression of each client's visit to our hospital.CSRs are responsible for client care and communication and always providing excellent client service. CSRsperform clerical duties related to veterinary care and treatment, process invoices and payments, directincoming phone calls, and provide miscellaneous support to the veterinary team.Essential Functions• Maintain a professional, cheerful, and helpful attitude when interacting with clients.• Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members asnecessary, and take care of routine calls, such as scheduling appointments.• Contact clients to confirm appointments, providing clients with any information or instructions they willneed prior to their appointment.• Welcome clients and patients to the hospital, check-in patients, and provide for client and patient comfortwhile in the reception area. Monitor the length of time clients are waiting, and appropriately handlesituations where there is an extended wait.• Use veterinary management software to schedule appointments. Schedule appointments in accordancewith OPVMC guidelines, depending on the type of visit.• Use computer system to accurately enter and retrieve records and reports, enter fees and charges, andmaintain the database. Generate call back reports, appointment lists, and other reports using the computersystem as directed.• Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain anddemonstrate products, answer questions concerning these products.• Prepare client records according to established protocols in advance of clients' arrival. Complete requiredforms, such as new patient form, and obtain all necessary information. Obtain vaccination histories foreach patient. Recognize and note any vaccinations due for patient.• Accept payments from clients. Accurately process cash, checks, and charge card payments. Know andfollow OPVMC payment policies.• Knowledge of Care Credit process and ability to explain to clients.• Assist other team members in keeping public areas clean and odor-free.• Knowledge of what questions are appropriate to be directed to an LVT or doctor.• Other tasks, as asked, by doctors or management.• Work together with all OPVMC employees and ensure that your actions support the center, the doctors,and the practice philosophy.Education and Experience• High school diploma or equivalent.• 1+ years of experience in reception, in an animal clinic or medical reception preferred.• Able to multitask, prioritize, and manage time efficiently.• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).• Attention to detail to maintain accurate patient records.• Able to work nights, weekends, extended hours, and holidays.• Basic understanding of animal behavior and health care.• Passion for working with animals and their owners.Knowledge, Skills, and Abilities• Knowledge of general office practices and procedures, receptionist, and telephone techniques.• Ability to perform clerical work with speed and accuracy, use a multiple line telephone system, and handlecash and other forms of payment.• Ability to learn basic veterinary terminology.• Effective communication skills, including writing, speaking, and active listening.• Communicate in a clear, concise, and understandable manner.• Possess basic computer skills, including ability to learn veterinary management software.• Excellent customer service and interpersonal skills.• Ability to collaborate with Veterinarians, Veterinary Technicians, Veterinary Assistants, and animalowners.• Advanced time management and organization skills.• Critical thinking and data analysis.• Problem-solving and decision-making.• Compassion and empathy for both animals and pet owners.

Medical Receptionist EveningOvernight Shift

Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as . • Welcome clients and patients to the hospital, check-in patients, and provide for client and patient comfort .

Job Title: Client Services Representative (CSR) Reports To: CSR Manager Status: Non-Exempt Hourly Wage Range: $18.00-21.00 hourly Sign-On Bonus: $1000 Job Description Updated: January 7th, 2026 Shift: Evening/Overnight Shift, Full-Time Position SummaryClient Services Representatives (CSRs) provide the first and last impression of each client's visit to our hospital. CSRs are responsible for client care and communication and always providing excellent client service. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the veterinary team. Essential Functions• Maintain a professional, cheerful, and helpful attitude when interacting with clients. • Answer incoming telephone calls using proper telephone etiquette, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments. • Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment. • Welcome clients and patients to the hospital, check-in patients, and provide for client and patient comfort while in the reception area. Monitor the length of time clients are waiting, and appropriately handle situations where there is an extended wait. • Use veterinary management software to schedule appointments. Schedule appointments in accordance with OPVMC guidelines, depending on the type of visit. • Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate call back reports, appointment lists, and other reports using the computer system as directed. • Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, answer questions concerning these products. • Prepare client records according to established protocols in advance of clients' arrival. Complete required forms, such as new patient form, and obtain all necessary information. Obtain vaccination histories for each patient. Recognize and note any vaccinations due for patient. • Accept payments from clients. Accurately process cash, checks, and charge card payments. Know and follow OPVMC payment policies. • Knowledge of Care Credit process and ability to explain to clients. • Assist other team members in keeping public areas clean and odor-free. • Knowledge of what questions are appropriate to be directed to an LVT or doctor. • Other tasks, as asked, by doctors or management. • Work together with all OPVMC employees and ensure that your actions support the center, the doctors, and the practice philosophy. Education and Experience• High school diploma or equivalent. • 1+ years of experience in reception, in an animal clinic or medical reception preferred. • Able to multitask, prioritize, and manage time efficiently. • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). • Attention to detail to maintain accurate patient records. • Able to work nights, weekends, extended hours, and holidays. • Basic understanding of animal behavior and health care. • Passion for working with animals and their owners. Knowledge, Skills, and Abilities• Knowledge of general office practices and procedures, receptionist, and telephone techniques. • Ability to perform clerical work with speed and accuracy, use a multiple line telephone system, and handle cash and other forms of payment. • Ability to learn basic veterinary terminology. • Effective communication skills, including writing, speaking, and active listening. • Communicate in a clear, concise, and understandable manner. • Possess basic computer skills, including ability to learn veterinary management software. • Excellent customer service and interpersonal skills. • Ability to collaborate with Veterinarians, Veterinary Technicians, Veterinary Assistants, and animal owners. • Advanced time management and organization skills. • Critical thinking and data analysis. • Problem-solving and decision-making. • Compassion and empathy for both animals and pet owners.

Medical Receptionist [Evening/Overnight Shift]

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Medical Receptionist [Day Shift] Orchard Park Veterinary Medical Center

Medical Receptionist Day Shift Orchard Park Veterinary Medical Center

Medical Receptionist EveningOvernight Shift Orchard Park Veterinary Medical Center

Medical Receptionist [Evening/Overnight Shift] Orchard Park Veterinary Medical Center

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