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This role is ideal for a veterinarian enthusiastic about high-quality medicine, collaborative leadership, and fostering an outstanding care culture while maintaining an active clinical case load along with dedicated administration time to focus on elevating SOC, lead medical protocols, and drive hospital growth. Stoney Creek Veterinary Hospital is seeking an experienced, compassionate Medical Director to lead our full-service veterinary practice nestled between Greensboro and Burlington, North Carolina.

<h3>Description</h3><br/><div>Stoney Creek Veterinary Hospital is seeking an experienced, compassionate <strong>Medical Director</strong> to lead our full-service veterinary practice nestled between Greensboro and Burlington, North Carolina. This role is ideal for a veterinarian enthusiastic about high-quality medicine, collaborative leadership, and fostering an outstanding care culture while maintaining an active clinical case load along with dedicated administration time to focus on elevating SOC, lead medical protocols, and drive hospital growth. <br/><br/></div><div>As Medical Director, you will have the opportunity to guide medical standards, mentor our talented team, and partner with practice leadership to support continued growth and excellence.<br/><br/></div><br/><h3>Why Stoney Creek Veterinary Hospital?</h3><br/><div>At Stoney Creek Veterinary Hospital, we deliver comprehensive, compassionate care to dogs, cats, and exotic pets in a welcoming, client-focused environment. Our team works together to ensure each patient receives excellent medical support and personalized attention. We serve the Whitsett, Burlington, Greensboro, and surrounding communities with a commitment to health, happiness, and lifelong wellness. </div><ul><li>Highly rated community practice with strong client loyalty (4.7+ reviews) </li><li>Full-service care across small and exotic species </li><li>Supportive, collaborative culture focused on quality medicine and client education </li><li>Flexible payment options to support client access to care </li></ul><div> </div><div><strong><br/>Our Facility & Equipment</strong> <br/><br/></div><div>Our spacious animal hospital is equipped to support modern, quality veterinary care: </div><ul><li>On-site digital radiography and diagnostic equipment</li><li>Laser therapy tools</li><li>Brand new, state-of-the-art underwater treadmill (with two Certified Canine Rehabilitation Assistants - CCRAs)</li><li>Comfortable boarding facilities for patient stays</li><li>In-house pharmacy and supportive care resources</li><li>Dedicated consultation and procedure areas</li></ul><div></div><br/><h3>Your Role as Medical Director</h3><br/><div> In this key leadership position, you will: </div><ul><li>Lead, mentor, and support veterinarians and clinical staff to advance medical excellence and professional growth</li><li>Ability to practice advanced medical care with a team of dedicated, credentialed nurses to support you</li><li>Establish and maintain medical protocols, standards of care, and compliance initiatives</li><li>Partner with hospital leadership on strategic planning, operational performance, and client experience initiatives</li><li>Foster a positive, collaborative culture that supports excellence in patient care</li><li>Lead team meetings, recruitment, performance reviews, and continuous improvement efforts</li><li>Continue clinical practice while serving as a clinical leader and role model</li><li>Doctor of Veterinary Medicine (DVM) degree, or equivalent, from an accredited university</li><li>Licensure in good standing to practice in the state of employment</li><li>Ideally, 5+ years of practice experience </li><li>Positive and effective leadership</li><li>Ability to manage staff and outcomes with emotional intelligence</li><li>Commitment to practicing the highest standard of medicine and upholding the veterinary code of ethics</li><li>Delegation of tasks and achieving results with practice team members</li><li>Excellent verbal and written communication skills</li></ul><div></div><br/><h3>Benefits & Compensation</h3><br/><ul><li>Leadership-level compensation starting around $165,000+ for experienced candidates, plus production</li><li>Significant sign-on bonus and relocation support for the right long-term partner </li><li>Transparent, performance-based incentives tied to hospital success </li><li>Flexible scheduling, generous PTO, and paid parental leave </li><li>401(k) retirement plan and comprehensive benefits (health, dental, vision insurance)</li><li>Flexible scheduling that supports real work–life balance</li><li>Generous team member pet care discounts for your own furry family</li><li>Full coverage of professional licensure and renewals</li><li>Employer-paid professional liability insurance</li><li>Leadership development opportunities</li><li>$3,500 annual CE allowance + 3 dedicated CE days to support clinical and leadership growth</li></ul><div class="attachment-gallery attachment-gallery--2"></div>

Stoney Creek Veterinary Hospital

Medical Director / Managing Doctor of Veterinary Medicine (MDVM)

Animal Care

Clinical Support

Communication Skills

Continuous Improvement

Customer Experience

Customer Relations

Customer Support/Service

Hospital

Leadership

Liability Insurance

Medical Office Administration

Medical Protocols

Medicine

Mentoring

Nursing Credentials

Operational Strategy

Patient Care

People Management

Performance Reviews

Pharmacy

Presentation/Verbal Skills

Radiography

Standards of Care

Strategic Planning

Team Lead/Manager

Team Player

Veterinary Hospital

Veterinary Medicine

Writing Skills

PinpointHQ

Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services. At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team.

<p><strong>Location: On-site Store Location</strong></p><p>Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience. </p><p><strong>About us:</strong></p><p>At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.</p><p><strong>Why join our winning team?</strong></p><ul><li>We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.</li><li>Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.</li><li>Paid time off that increases with seniority</li><li>Professional development and promotion opportunities</li><li>Employee Assistance Program (EAP)</li><li>We offer competitive variable compensation opportunities and commission on sales.</li><li>Work with an amazing team!</li></ul><p><strong>Physician Eyecare Group Clinical Duties</strong></p><ul><li>The Physician Eyecare Group (PEG) provides all clinical services for a store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians to regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.</li><li>Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.</li><li>The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.</li><li>Achieve desired daily/weekly/monthly/quarterly PEG goals.</li></ul><p><strong>Operational Duties </strong></p><ul><li>Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.</li><li>Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.</li><li>Answer customers' inquiries and gather necessary information to ensure a positive experience. </li><li>Schedule and confirm appointments</li><li>Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.</li><li>Ensure brand standards by performing basic housekeeping duties when necessary.</li><li>Maintain patient records confidential and secure in accordance with HIPAA requirements.</li><li>Other duties as assigned and required.</li></ul><p><strong>Key Qualifications </strong></p><ul><li>You have a high school diploma or equivalent.</li><li>You have 2+ years of experience delivering outstanding customer service to patients and/or customers.</li><li>You have the skills necessary to communicate effectively with a diverse group of people.</li><li>You have a passion for customer satisfaction and maintain a positive demeanor.</li><li>You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.</li><li>You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.</li><li>You have schedule flexibility? Work hours will be determined based on business needs</li><li>You enjoy working with technology and are curious about current innovations</li><li>Optical experience is a plus.</li></ul><p><em>Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</em></p><p><em>If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@nowoptics.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.</em></p>

Physicians Eye Care Group

Doctor's Technician (PEG NC)

Calendar Management

Clinical Medicine

Clinical Practices/Protocols

Customer Satisfaction

Employee Assistance Plan

Establish Priorities

HIPAA (Health Insurance Portability and Accountability Act)

Housekeeping/Cleaning

Medical Records

Metrics

Multitasking

Needs Assessment

Optometry

Problem Solving Skills

Process Improvement

Record Keeping

Resolve Customer Issues

Retail

Sales

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Medical Director / Managing Doctor of Veterinary Medicine (MDVM)Stoney Creek Veterinary Hospital

Doctor's Technician (PEG NC)Physicians Eye Care Group

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