UNKNOWN

FEED

Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc. Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.

Reports to: Store (Brand) ManagerLocation: On-site Store LocationAre you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.About us:Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:Vision: Modernizing the eye care experience for all peopleMission: Making eye care easyValues: iCARE<ul><li>Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. </li><li>Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.</li><li>Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results. </li><li>Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. </li><li>Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.</li></ul>Why join our winning team?<ul><li>We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation’s top optical retailers.</li><li>We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.</li><li>Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.</li><li>Paid time off that increases with seniority</li><li>Professional development and promotion opportunities</li><li>Employee recognition programs</li><li>Employee Assistance Program (EAP)</li><li>Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!</li><li>We offer competitive variable compensation opportunities and commission on sales.</li><li>Work with an amazing team!</li></ul>Duties & Responsibilities:<ul><li>Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available. Answer customers' inquiries and gather necessary information to facilitate sales.</li><li>Foster a strong partnership between the retail team and professional services.</li><li>Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.</li><li>Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.</li><li> Ensure brand standards by performing basic housekeeping duties when necessary. </li><li>Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.</li><li>Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.</li><li>Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.</li><li>Other duties as assigned and required</li></ul>Key Qualifications <ul><li>You have a high school diploma or equivalent.</li><li>You have 2+ years of experience delivering outstanding customer service to patients and/or customers.</li><li>You have the skills necessary to communicate effectively with a diverse group of people.</li><li>You implement active listening, build rapport, and empathize with the patients. </li><li>You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.</li><li>You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.</li><li>You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.</li><li>You have a passion for customer satisfaction and maintain a positive demeanor.</li></ul>Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Stanton Optical may be a new company, but its roots reach much deeper. During our past 30-year experience in the optical industry, we achieved enormous success by founding and growing a 200 million dollar optical empire with over 100 locations. We now bring this tradition of success to you in our new company. Using these past achievements and by employing future industry standards, Stanton Optical delivers an unprecedented shopping experience for all our customers. What makes Stanton Optical stand out from the rest? It is our drive to provide you, time and time again, with the best products, services, and knowledge. Our ultimate goal is to make you a fully satisfied customer each and every time you step through our door, and we take that job very seriously. At Stanton Optical, you’re not just a dollar amount; you’re our guest. As such, you will be treated with the utmost honesty and respect. From the moment you step in through the doors to the moment you walk out, we guarantee that you will love your experience with us. Our service to you is not driven by mere profit, but the desire to give you exactly what you were looking for. At Stanton Optical, we carry the latest and best lines of products, but more importantly, they are affordable. Other stores may make you wait for your glasses to ship in from a remote location. We, on the other hand, make your glasses on site so that you can walk out satisfied. Best of all, this fast and customized production won’t cost you a penny more. Another added benefit is our convenient, independent locations. Instead of fighting through mall traffic or driving a mile out for a parking space, you can come to our free-standing stores in leisure. Every aspect of Stanton Optical has been designed with your needs and satisfaction in mind. My name is on the store, and I personally guarantee that once you come to Stanton Optical, you will find your store for life, and we will win you as a customer for life. I look forward to seeing you. Founder Daniel Stanton

Stanton Optical

Doctor's Technician

Brand Management

Clinical Medicine

Communication Skills

Customer Satisfaction

Customer Service Evaluation

Customer Support/Service

Employee Assistance Plan

Establish Priorities

Housekeeping/Cleaning

Laboratory

Maintain Compliance

Optics

Problem Solving Skills

Process Improvement

Promotional Products

Resolve Customer Issues

Retail

Sales

Stereo Vision

Team Player

Time Management

Time Tracking

clearcompany

FULL_TIME

OTHER

Position Summary: The statements below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.

Position Summary: The statements below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Essential Job Functions: <ul><li> Train new administrative staff, to include but not limited to, Medical Receptionists and Medical Patient Care Advocate. </li><li> Oversee team of Medical Receptionists and Medical Patient Care Advocates to ensure all processes and procedures are being followed. </li><li> Assist Practice Manager with training of all new prescribers regarding E- Prescribe. </li><li> Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries. </li><li> Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record. </li><li> Review and respond to all pharmacy and patient drug interaction and/ or drug changes requests once reviewing with the Medical Provider. </li><li> Respond to all medical record requests in a timely manner. </li><li> Submit records when a payment has been processed and a patient signed Release of Information has been completed. </li><li> Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions. </li><li> Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter. </li><li> Other responsibilities as deemed necessary </li></ul> Knowledge, Education, & Experience: <ul><li> Associates or Bachelor's degree preferred </li><li> Relevant medical office or pharmacy setting experience 2 years minimum. </li><li> Prior Pharmacy experience preferred </li><li> Prior Medical Record experience preferred </li><li> Mental Health experience or knowledge preferred </li></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=f993c5441e3ab8e052e94d758239d7f8&view" width="1"/>

Discovery Behavioral Health

Lead Medical Patient Care Advocate - Outpatient

Documentation

Drug Interactions

Fax Machines

Healthcare Providers

Medical Office

Medical Office Administration

Medical Records

Medical Treatment

Medications

Outpatient Care

Patient Assessment

Patient Care

Pharmacy

Physician Assistant

Psychiatry and Mental Health

Staff Training

equestftpin

ADAPTED_NOW

The Staff Physician at the State Supported Living Center (SSLC) performs highly advanced medical work, ensures and oversees the delivery of high quality, integrated medical services to individuals with intellectual disabilities served by HHSC State Supported Living Centers (SSLCs). Participates in treatment team process, advocates for the medical needs of individuals served, and collaborates with the individuals families, Advanced Practice Registered Nurses (APRNs), Physician Assistant(s) and with consultants and community medical providers in other medical specialty areas.

Doctor Jobs in San Marcos, TX

Resume Resources

Similar Job Searches

Get noticed by top employers!

Doctor Jobs in San Marcos, TX

Doctor's Technician Stanton Optical

Lead Medical Patient Care Advocate - Outpatient Discovery Behavioral Health

Staff Physician Health and Human Services Commission (HHSC)

Resume Resources

Similar Job Searches