3+ years of experience as software project manager or technical account manager in a professional services environment for large, key, strategic accounts 3+ years' experience implementing, configuring and documenting enterprise ArcGIS or ArcFM implementations with custom extensions, interfaces, and integrations for electric, gas, water, wastewater or fiber/telecommunications utilities in the U.S. 3+ years' experience with commercial RDBMS such as Oracle and SQL Server required Internal 3+ years experience as a client facing consultant, advisor, project manager, technical account manager, representative, or support engineer 1+ year experience leading developers in defect resolution, enhancement requests, or small development projects Solid understanding of software development methodologies Familiarity with. • Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved • Maintain a schedule of planned and active ESM Program tasks for each client • Work with System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an ESM Program agreement is in place • Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients • Keep open issues up to date • Interface with Account Executives for lead generation and opportunity identification • Interface with Support Services, Product Management, and R&D to provide client feedback/insight on product issues, needs and requests • Produce internal reports for management per various KPIs What qualifications will make you successful?