Key Responsibilities Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned Prepare reports, material and documentation as requested May update project plan Participate in the development of MOPS (Method of Procedures) Train and mentor assigned co-workers, as necessary Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner Gather all information prior to installs using the tools provided prior to traveling on-site Make an introductory phone call to the customer to confirm appointment time and location Provide remote support to customers and service technicians as needed Collect supporting documents from each installation and return assigned paperwork as required Submit expense reports and time cards to supervisor as required ensuring adherence to Follow research through until resolution Document all issues thoroughly maintaining department files Qualifications Education: High school diploma or GED required Bachelor's degree from an accredited college or university in MIS or Computer Science preferred Experience: Applicant for this job will be expected to meet the following minimum qualifications. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred On-call required and night shift work dependent on customer request/updates (11pm -6am) Travel: Local travel throughout Florida Mileage is paid, but candidates must have their own working vehicle Physical Requirements: Must be able to occasionally lift up to 50lbs Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation Total Rewards Want to love where you work?