Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity 5 minutes, Repetition crouch(>2 times/minutes), climbing, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using one hand, Fine Manipulation using one hand, Pushing/Pulling using one hand, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs. 2. Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to SME's (Subject Matter Experts) and/or management.