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This includes coordinating and prioritizing orders, shopping orders, packing orders, labeling orders, staging orders, and facilitating order pick-up. Position Summary: The Personal Shopper Coordinator is responsible for maintaining the accurate and efficient shopping and processing of all orders received through Food City's Curbside Pickup service.

Position Summary:  The Personal Shopper Coordinator is responsible for maintaining the accurate and efficient shopping and processing of all orders received through Food City's Curbside Pickup service. Other responsibilities include professional communications with customers, various types of payment processing, and excellent order accuracy.Additionally, the Professional Shopper Coordinator is responsible for ensuring the delivery of outstanding service by the entire Go-Cart team. Essential Job Functions:<ul><li>Acknowledge, greet, and engage customers with the goal of sharing Curbside Pickup's value proposition.</li><li>Check email and/or Microsoft Teams daily about potential sales, reporting, online promotions, or website issues from Corporate Support Center.</li><li>Communicate effectively and professionally with Professional Shoppers about sales goals, customer requests/complaints, and opportunities to help grow the department.</li><li>Prepare schedule for E-Commerce associates on an orderly and systematic basis.</li><li>Train and support Professional Shoppers as needed.</li><li>Maintain daily department paperwork for the required three-month period before shredding old information. This includes customer files and daily sales reports.</li><li>Maintain accountability for reporting out-of-stock items and planogram corrections to corporate.</li><li>Attend external marketing events, as needed, to support store level sales growth.</li><li>Accurately and efficiently processing online orders. This includes coordinating and prioritizing orders, shopping orders, packing orders, labeling orders, staging orders, and facilitating order pick-up.</li><li>Maintain accountability for freshness and accuracy of every order.</li><li>Communicate timely and professionally with customer regarding the state of their order, out of stock items, and offer acceptable substitution products.</li><li>Build personal relationships with customers and gain insight into their shopping preferences.</li><li>Properly maintain all transaction and daily shift reports.</li><li>Scan customer orders according to company policy and maintain accountability for tendered transactions.</li><li>Maintain cleanliness and organization of desk and staging areas.</li><li>Be familiar with the Food City's website to be able to help answer any customer inquiries.</li><li>Communicate special needs and request of customers to Store Manager.</li><li>Become a Food City promotion expert by gaining a deep understanding of all marketing activities in order to educate customers on savings opportunities and up sell when possible.</li><li>Abide by all Loss Prevention audit procedures and ensure all Professional Shopper protocols are followed.</li><li>Know and follow all state and local laws regarding beer, wine, and/or tobacco sales.</li><li>Know and follow all federal and state laws regarding WIC handling.</li><li>Know and follow all coupon handling procedures, including digital coupons.</li><li>Follow company check cashing and tendering procedures.</li><li>Know and follow policies and procedures for Debit Card/Credit Card/Gift Card/Gift Certificate/EWIC/EBT Cash/EBT Food Stamp transactions.</li><li>Ensure efficient and courteous customer service to store locations in support of the company mission to "Run the Best Store in Town!"</li><li>Responsible for attending on-site work during scheduled shifts to adhere to company time and attendance policies</li></ul> Job Qualifications:<ul><li>Must be 18 years of age or older.?</li><li>Abundant knowledge and experience with E-Commerce operations, policies, and procedures.</li><li>Ability to take leadership role in training and coaching team members on skills needed to adequately perform job duties.</li><li>Ability to prioritize and handle cross-functional tasks.</li><li>Exceptional customer service skills with an ability to maintain a customer-focused culture.</li><li>Ability to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.</li><li>Ability to work as part of a team and interact with customers of various socioeconomic levels. This includes vendors, guests, and KVAT corporate representatives.</li><li>Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis.</li><li>Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies.</li></ul> Benefits of working for Food City:401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more! About Food City:Food City is a privately held, family-owned company with a driving mission to "run the best store in town." Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. If you're looking for a great career or the opportunity to try something different, consider becoming part of the Food City family.

Food City

Personal Shopper Coordinator - 616 - Knoxville - 11501 Hardin Valley Rd (Knoxville, TN)

Coaching

Communication Skills

Corporate Policies

Credit Cards

Cross-Functional

Customer Relations

Customer Support/Service

Customer Training

Customer/Client Research

Develop and Maintain Customers

Establish Priorities

Leadership

Loss Prevention

Marketing

Microsoft Product Family

Online Promotions

Order Picking/Packing

Organizational Skills

Payment Processing

Point of Sale (POS) Systems

Resolve Customer Issues

Retail Management

Revenue Growth

Revenue/Sales Reporting

Sales

Sales Support

Service Delivery

Special Needs

Team Player

Time Management

Up-Selling

eCommerce

FEED

US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. To review available benefits, please click here: Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).

YEAR

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (Join Our Community of Food People!The Human Resource Manager's (HRM) mission is to support the Area Director of HR in executing the area vision, direction, and goals. The Human Resources Manager helps create a safe, inclusive, and engaging culture, ensuring that the organization has the right talent in the right roles at the right time to deliver our Key Results. The HRM leads, manages and influences recruitment, policy interpretation and administration, employee relations, performance management and training. Facilitates timely resolution of employee relations issues while maintaining an appropriate balance between employee and management advocacy. Supports Operations with the administration of the collective bargaining agreement(s) in union facilities.ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>Ensure a genuine safety culture that fosters employee well-being through engagement and leadership accountability. Role model and prioritize the value of safety at all times. Challenge leaders to set the right tone for safety and hold them accountable for proactive efforts that drive engagement.</li><li>Advocate for a positive employee experience and high engagement. Be able to identify employee experience defects and escalate those risks to the right stakeholders. Promote a positive work environment across the Market that drives engagement, retention, and EPS, through consistent execution of LEAD Plays. Utilize data and insights to identify opportunities and make recommendations when appropriate (i.e EPS action planning).Be a present, active thought partner and participant in identifying gaps in the Associate Experience, prioritization and action planning, and preparing to support during labor negotiations.</li><li>Participate in the development of department goals and objectives and execute plans to meet these goals. Advise supervisors and managers on application of Company policies to ensure consistency and accurate policy interpretation interdepartmentally. Facilitate training as needed, I.e. orientation or leader development.</li><li>Execute & support communication and change campaigns for strategic HR and business priorities, driving employee adoption and accelerating ROI. Support leaders to create the necessary beliefs and experiences for our associates to change culture and thus, results. Collaborate with HR stakeholders to support campaigns and deliver consistent programmatic messaging across the HR function. Maintain accountability to support consistent implementation and execution of policies, plays, and routines.</li><li>Lead investigations with support of the ADHR when assigned, partner with Compliance on investigations they lead; effectively summarize findings and provide recommendations for employee relations investigations in conjunction with Region HR, Compliance, Legal, and functional leaders.</li><li>Support recruitment efforts, help develop staffing and retention strategies, manage onboarding, PIP's and IDP's.</li><li>Review and coach on hourly level disciplinary / performance management actions. Provide coaching and consulting support to Area leaders, with guidance from the ADHR, in completing talent assessment and planning processes, performance management processes and talent identification for various programs.</li><li>Lead leave administration practices for the market, provide guidance for the interactive process in conjunction with ADHR and Legal. Participate in interactive discussions with employees in compliance with ADA and support the Workers Compensation Program.</li><li>Collaborate with and influence market leaders to ensure HR practices align with business objectives and drive market success. Remain up-to-date with changes in US Foods procedures, employment laws, and regulations to ensure compliance.</li><li>Maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, Affirmative Action Plans including good faith outreach efforts, and disciplinary actions. Maintain personnel files.</li><li>Other duties assigned by manager.</li></ul>SUPERVISION :<ul><li>N/A</li></ul>RELATIONSHIPS<ul><li>Internal: Front line leaders, managers, and directors in Finance, Supply Chain, Sales, and Human Resources. Associates at all levels in all departments.</li><li>External: Interaction with job candidates, outside agencies, and occasionally customers.</li></ul>WORK ENVIRONMENT<ul><li>Onsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.</li><li>Significant amount of interaction with associates in multiple locations such as our distribution centers, driver domicile yards, and occasional customer visits with territory managers</li></ul>MINIMUM QUALIFICATIONS<ul><li>Minimum 6 years HR experience with at least 4 in professional (non-administrative) role.</li><li>Experience consulting with and advising small management teams.</li><li>Demonstrated strong foundation in core HR fundamentals to effectively support and advise the organization on various HR practices and processes.</li><li>Familiarity with legislation concerning employment such as: ADA, FMLA, EEOC, FLSA, Title VII.</li><li>Working knowledge of MS Office software required; HRIS familiarity; effective presentation skills; ability to interface with all employee levels.</li><li>Travel required 10-15%</li></ul>EDUCATION<ul><li>Bachelor's degree or equivalent work experience required;</li></ul>CERTIFICATIONS/TRAINING<ul><li>SHRM certification desirable</li></ul>LICENSES<ul><li>Valid driver's license required & motor vehicle record must be in good standing.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Prior employee relations experience and experience working in a collective bargaining environment preferred.</li><li>Prior experience with affirmative action requirements at a Federal government contractor preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and time management skills. Ability to make timely and informed decisions and understand when to escalate issues</li></ul>PHYSICAL QUALIFICATIONS<ul><li>Must be able to perform the following physical activities for described length of time.</li><li>List the required physical activities including length of time performing each activity referencing the key below.</li></ul>OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVERJOB REQUIRES WORKER TO:FREQUENCY:STAND: FREQUENTLYWALK: FREQUENTLYDRIVE VEHICLE: OCCASIONALLYSIT: CONTINUOUSLYLIFT1-10 lbs (Sedentary): OCCASIONALLY11-20 lbs (Light): N/A21-50 lbs (Medium): N/A51-100 lbs (Heavy):N/AOver 100 lbs (Very Heavy): N/ACARRY1-10 lbs (Sedentary): OCCASIONALLY11-20 lbs (Light): N/A21-50 lbs (Medium): N/A51-100 lbs (Heavy): N/AOver 100 lbs (Very Heavy): N/APUSH/PULL: N/ACLIMB/BALANCE 2: N/ASTOOP/SQUAT: N/AKNEEL: N/ABEND: N/AREACH ABOVE SHOULDER: N/ATWIST: N/AGRASP OBJECTS 3: FREQUENTLYMANIPULATE OBJECTS 4: FREQUENTLYMANUAL DEXTERITY 5: CONTINUOUSLY1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)This role will also receive annual incentive plan bonus up to 10% of base salary.??Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between$65,000 - $100,000EOE?- Race/Color/Religion/Sex/Sexual?Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability StatusPuede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.Microsoft Edge (Google ChromeSafariiPhoneAndroide (US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here ( .US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.Know Your Rights (Pay Transparency policy statement is available here (US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

As one of America's top 10 largest private companies, we offer talented professionals outstanding opportunities for personal and professional development. We maintain a strong focus on growth in a high-performance environment.
That means your work will be challenging and rewarding. We conduct business in a highly ethical manner and maintain an unwavering commitment to operational excellence, safety and environmental responsibility.
As important, we encourage collaboration and value each member of our diverse and talented team. 
US Foods is one of America's leading foodservice distributors to restaurants, healthcare and hospitality facilities, government operations and educational institutions.
We offer more than 350,000 national brand products and our own high-quality private label items ranging from meats to produce to frozen foods.
US Foods is based in Rosemont, Ill., and proudly employs about 25,000 associates in more than 60 locations.
The company is owned by funds managed by Clayton, Dubilier & Rice Inc. and Kohlberg Kravis Roberts & Co.

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Personal Shopper Coordinator - 616 - Knoxville - 11501 Hardin Valley Rd (Knoxville, TN) Food City

HR Manager - Knoxville, TN US Foods

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