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Operations Manager – Shopify B2B The Website Operations Manager for B2B will oversee all eCommerce operations across Business-to-Business (B2B) channels on the Shopify platform and support the Business-to-Consumer (B2C) channel. The ideal candidate has a strong background in eCommerce operations, digital fulfillment, and cross-functional collaboration with marketing, logistics, and customer support teams.

<h5>Website Operations Manager - B2B Shopify Ecommerce Operations Manager </h5><p>Operations Manager – Shopify B2B The Website Operations Manager for B2B will oversee all eCommerce operations across Business-to-Business (B2B) channels on the Shopify platform and support the Business-to-Consumer (B2C) channel. This role ensures seamless online operations, order fulfillment, customer experience, and integration with broader business systems. The ideal candidate has a strong background in eCommerce operations, digital fulfillment, and cross-functional collaboration with marketing, logistics, and customer support teams. </p><p>Essential Duties and Responsibilities 1. Shopify Platform Management Oversee the daily operations of Shopify storefronts for B2B customers and support B2C. Manage product listings, pricing, collections, and metadata for accuracy and optimization. Coordinate with IT or digital partners to manage Shopify integrations (ERP, CRM, fulfillment tools, and analytics platforms). Maintain website uptime, checkout flow, and back-end configurations to ensure optimal performance. </p><p>2. Order Management & Fulfillment Oversee order processing workflows, including payment capture, invoicing, and shipment tracking. Partner with customer service, fulfillment and warehouse teams to ensure timely delivery, inventory accuracy, and order quality. Manage returns, and exchanges in coordination with customer service. Develop KPIs for order accuracy, fulfillment speed, and return rates. </p><p>3. B2B Operations Manage Shopify B2B accounts, pricing tiers, and custom checkout experiences. Support wholesale partner onboarding and account management. Oversee integration of bulk order processes and payment terms. Coordinate with finance and logistics to handle invoicing, tax compliance, and bulk fulfillment. </p><p>4. B2C Operations support Ensure smooth end-to-end customer experience for individual consumers. Support promotions, product drops, and seasonal updates on Shopify. Collaborate with marketing to ensure product merchandising aligns with campaigns. Analyze customer feedback and performance metrics to drive continuous improvement. </p><p>5. Data & Analytics Track and report operational KPIs: order volume, fulfillment times, conversion rates, and error resolution. Leverage Shopify analytics and Google Data Studio (or similar tools) to provide insight into sales and operations trends. Recommend operational improvements based on data insights. </p><p>6. Cross-Functional Collaboration Partner with marketing, sales, IT, and finance to support promotions, launches, and reporting. Serve as the operational point of contact between eCommerce and other business units for B2B Train internal teams on Shopify workflows and processes. </p><p>Education/Experience Requirements Bachelor's degree in Business Operations, Supply Chain, or a related field. 3–5+ years of eCommerce or operations experience (Shopify experience preferred). Strong understanding of both B2B and B2C eCommerce models. Experience with ERP, CRM, and fulfillment system integrations. Analytical mindset with experience in data-driven decision-making. Excellent communication, organizational, and problem-solving skills. </p><p>Special Qualifications or Skills Ability to develop strong relationships with internal and external teams Proven ability to manage cross-functional teams in a fast-paced environment to accomplish key goals Organized with strong time management skills and a track record of meeting deadlines Strong business acumen Willingness to challenge the status quo and continuously raise the bar Extremely detail-oriented with the ability to manage multiple projects simultaneously Aggressive follow-up approach with both internal and external customers Strong administrative skills, self-motivation, and the ability to work cross-functionally as part of a team as well as independently Proficiency with Microsoft Office products, SaaS tools, and vendor portal systems Ability to work within set budgets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. </p>

Hunter Fan Company

Website Operations Manager - B2B Shopify Ecommerce Operations Manager

Administrative Skills

B2B eCommerce

Billing

Budgeting

Business Operations

Business Skills

Business Solutions

Business Support

Business-to-Business (B2B)

Campaigns

Communication Skills

Consumer Promotions

Continuous Improvement

Cross-Functional

Customer Experience

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Data Analysis

Detail Oriented

ERP (Enterprise Resource Planning)

Employment Law

Federal Laws and Regulations

Finance

Logistics

Marketing

Metadata

Microsoft Office

Microsoft Product Family

Multitasking

Onboarding

Operational Improvement

Operational Support

Operations

Operations Management

Order Management

Order Processing

Order/Customer Fulfillment

Organizational Skills

Payment Processing

Performance Metrics

Pricing

Problem Solving Skills

Process Improvement

Product Management

Product Merchandising

Product Pricing

Product Support

Project/Program Management

Promotional Products

Sales

Sales Management

Sales Operations

Software as a Service (SaaS)

Supply Chain Operations

System Integration (SI)

Systems Analysis

Tax Regulations

Team Lead/Manager

Technical Support

Time Management

Warehousing

Website Conversion

Website Management

Wholesale Industry

eCommerce

Hire Recruits

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

<h5>POSITION OVERVIEW</h5><p>MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. </p><p> At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. </p><p>We are seeking a motivated and detail-focused Junior Accountant to join our finance team. This role is dedicated to supporting our Marketforce team. This entry-level role is ideal for someone looking to grow their accounting career in a fast-paced, service-oriented environment. You'll be responsible for assisting with day-to-day financial transactions, reconciliations, and reporting activities, helping ensure accuracy and compliance across our accounting processes.</p><p><em>To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.</em></p><h5>POSITION RESPONSIBILITIES</h5><h5><strong>Key Responsibilities</strong></h5><ul><li>Pulling daily and monthly reports for reconciliations across seven different agencies.</li><li>Reconciling daily and monthly payment trackers to ensure all payments are accurately posted.</li><li>Identifying and resolving payment discrepancies during daily reconciliations.</li><li>Processing daily payment returns and keying payments efficiently.</li><li>Ensuring the integrity and accuracy of financial data</li></ul><h5>CANDIDATE QUALIFICATIONS</h5><p><strong>WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?</strong> All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:</p><ul><li>Strong attention to detail and the ability to work efficiently in a fast-paced environment.</li><li>High school diploma, plus some tertiary qualification in finance (e.g., associate's degree, certificate, or coursework in accounting or finance).</li><li>Proficiency in multitasking and self-directed work.</li><li>Basic skills in Microsoft Word and PDF applications.</li><li>Advanced skills in Microsoft Excel, including knowledge of formulas and data analysis.</li><li>Experience with payment reconciliations involving payment processors, banks, and systems of record.</li><li>Trustworthiness and discretion.</li></ul><h5>COMPENSATION DETAILS</h5><p><strong>WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?</strong></p><p>At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.</p><p><strong>What You Can Expect from MCI:</strong></p><p>We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:</p><ul><li><strong>Paid Time Off: </strong>Earn PTO and paid holidays to take the time you need.</li><li><strong>Incentives & Rewards:</strong> Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li><strong>Health Benefits:</strong> Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li><strong>Retirement Savings:</strong> Secure your future with retirement savings programs, where available.</li><li><strong>Disability Insurance:</strong> Short-term disability coverage is available to help protect you during unexpected challenges.</li><li><strong>Life Insurance:</strong> Access life insurance options to safeguard your loved ones.</li><li><strong>Supplemental Insurance:</strong> Accident and critical illness insurance</li><li><strong>Career Growth:</strong> With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li><strong>Paid Training:</strong> Learn new skills while earning a paycheck.</li><li><strong>Fun, Engaging Work Environment:</strong> Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li><strong>Casual Dress Code:</strong> Be comfortable while you work.</li></ul><p><strong>Compensation & Benefits that Fit Your Life</strong></p><p>MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.</p><p>If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!</p><h5>PHYSICAL REQUIREMENTS</h5><p>This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.</p><h5>CONDITIONS OF EMPLOYMENT</h5><p><strong>All MCI Locations</strong></p><ul><li>Must be authorized to work in the country where the job is based.</li></ul><p><strong>Subject to the program and location of the position</strong></p><ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)</li></ul><h5>REASONABLE ACCOMMODATION</h5><p>Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.</p><h5>EQUAL OPPORTUNITY EMPLOYER</h5><p><em>At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.</em></p><p><em>MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.</em></p><p><em>MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.</em></p><h5>ABOUT MCI (PARENT COMPANY)</h5><p>MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.</p><p>In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. </p><p>Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.</p><h5>................</h5><p>The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.</p><p>The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.</p>

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Website Operations Manager - B2B Shopify Ecommerce Operations Manager Hunter Fan Company

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