The Educational Technology Support Specialist II provides advanced support for the student information systems and learning applications used across the organization, and serves as the senior technical resource on the Educational Technology support team across platforms such as PowerSchool, Infinite Campus, Schoology, Clever, and publisher applications. ESSENTIAL FUNCTIONS: Advanced Support, Escalation, and Root-Cause Resolution: Resolve complex support issues spanning student information systems, learning applications, rostering tools, integrations, permissions, and system configuration.