Ability to read, write, and speak English language, optimize the use of technology to support learning and holds advanced computer skills; demonstrates emotional intelligence; strong interpersonal, collaborative skills along with customer service skills required; ability to function in a fast paced environment and respond to emergencies in using a decisive, composed and respectful manner; possess excellent time management skills; possess a strong understanding of adult learning theories and can utilize multi-methods to implement training/development. * Selects valid and reliable relevant methods and instruments to measure processes and outcomes; involves learner and stakeholder and implements evaluation plan to measure processes and outcomes relevant to program; evaluates data to guide future decision making for changes and improvement; disseminates results of the evaluation of learning activities and educational program; revise based on evaluation data.