UNKNOWN

ADAPTED_NOW

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members/care givers toward and facilitates interaction with resources appropriate for the care and wellbeing of members.

YEAR

Become a part of our caring community and help us put health first The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members/care givers toward and facilitates interaction with resources appropriate for the care and wellbeing of members The Care Manager, Telephonic Behavioral Health 2 is a Licensed,Masters level, social worker who functions as an interdisciplinary care team member, receiving referrals to assist members with Social Determinant of Health needs. In a telephonic environment, they assess and evaluate member needs related to their physical, environmental, and psycho-social health. This includes completing required assessments and determining appropriate interventions such as care coordination, education, linkage to community resources, and advocacy. This position may create and update member care plans and complete documentation in the member’s record to accurately reflect outreach attempts/contacts with members, resources, providers, and other members of the interdisciplinary care team. Use your skills to make an impact Required Qualifications + Master’s degree in social work from an accredited university + Current, unincumbered, social work license; LMSW, LCSW, LICSW + Must have passed Master, Advanced Generalist, or Clinical ASWB Exam + Minimum 3 years of experience working as a social worker in a healthcare setting + Proficient in Microsoft applications including Word, Outlook, Excel + Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously + Must be willing to obtain/maintain social work licensure in multiple states, based on business need Preferred Qualifications + Experience working with geriatric, vulnerable, and/or low-income populations + Licensure in MD, MI, MS, NV, NM, OK, NY + Bilingual English/Spanish + Bilingual English/Creole Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired cable or DSL connection is required + Associates who live and work from home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly stipend for their internet expense + Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job Additional Information Schedule + The first 2 weeks of training, M-F 8:30am-5pm EST + After training, M-F 9:30am - 6pm EST + There is no time off permitted for the first 90 days; any/all exceptions are at the manager's discretion Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-21-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Humana

Social Services Care Manager

OTHER

FEED

Overview: The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

HOUR

Our Company:
All Ways Caring HomeCare<img alt="All Ways Caring Logo_VER_1250x667" src="https://brightspring.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=33212&hashed=-724260110" width="232"/>

Overview:
The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

External Job Description:
<ul><li>Understands and ensures adherence to the agreed plan of care for each client in your caseload</li><li>Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies</li><li>Monitors and escalates changes in client’s plan of care, services or condition</li><li>Ensures proper documentation and record-keeping for agency payers</li><li>Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment</li><li>Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service </li><li>Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance</li><li>Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified</li><li>Coordinates or supports new hire on-boarding as well as employee exit meetings</li><li>Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS</li><li>Coordinates Personnel Action Forms (PAF) for assigned service site(s)</li><li>Ensures compliance with federal, state, and local employment laws and regulations</li><li>Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker</li><li>Other duties as assigned</li></ul>

Qualifications:
<ul><li>High school diploma or GED; some college coursework or Associates degree preferred</li><li>Two or more years of community service, client service or staffing experience</li><li>Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) </li><li>One to two years of Human Resources with high volume recruiting experience preferred</li><li>One to two years in a supervisory role preferred</li><li>Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred</li><li>Ability to make decisions quickly, and manage confidential information</li><li>Excellent customer service skills and experience working with the public in a friendly and professional manner</li><li>General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services</li><li>Minimal travel may be required</li></ul>

About our Line of Business:
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit <a href="http://www.allwayscaring.com/" rel="noopener nofollow noreferrer" target="_blank">www.allwayscaring.com</a>. Follow us on <a href="https://www.facebook.com/AllWaysCaring" rel="noopener nofollow noreferrer" target="_blank">Facebook </a>and <a href="https://www.linkedin.com/company/all-ways-caring-homecare" rel="noopener nofollow noreferrer" target="_blank">LinkedIn</a>.

Salary Range:
USD $19.00 / Hour

All Ways Caring HomeCare

Customer Service Supervisor/Human Resources Recruitment Coordinator

[AW]-iCims

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Social Services Care ManagerHumana

Customer Service Supervisor/Human Resources Recruitment CoordinatorAll Ways Caring HomeCare

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