OBJECTIVE: Under the general direction of the Head of Access Services, the Public Services Assistant II is responsible for providing patrons library services and resources; reference and readers' advisory assistance; maintains order in and around the building; and supports an atmosphere that offers patrons undisturbed use of the facilities within the framework of objectives, policies, and procedures established by the Library Director and Library Board. Behaviors: Establish and maintain effective working relationships with City appointed and elected officials, Department, Division, and Office heads, City employees, consultants, developers, architects, engineers, realtors, surveyors, community interest groups, other governmental agencies, and the general public.