Together, these teams are the human layer behind every Coco delivery—the agent who picks up when an eater calls in, the support rep who jumps in when a merchant needs help mid-shift, and the teleoperators who watch over every drive from pickup to dropoff. Build and maintain those relationships at the executive level, negotiate SOWs and SLAs that align partner incentives with Coco's quality bar, and run the governance cadence (QBRs, scorecards, escalation paths) that keeps everyone honest.