Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, maintaining a security-first mindset and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive, Industry Solutions Delivery Engineering & Architecture Group) in the pre-sale process by understanding business and security requirements and providing industry and technical input and/or solution offerings to help shape the deal.