JLL's Enterprise Service Management (ESM) team is hiring an ITSM Engineering Manager to lead the engineering teams responsible for the three platforms that power JLL's intelligent automation and virtual-agent capability: Moveworks (JLL's enterprise virtual agent / reasoning-engine platform), ServiceNow (JLL's ITSM system of record, including its native AI Agent Studio, AI Agent Orchestrator, and Now Assist capabilities), and general agentic AI development on JLL's other internal platforms. Own end-to-end engineering delivery across three platforms: Moveworks (virtual-agent / reasoning-engine configuration, skill and workflow development, and enterprise search integration), ServiceNow (platform engineering, Flow Designer / Integration Hub development, and native AI Agent Studio, AI Agent Orchestrator, and Now Assist capability), and general agentic AI development on other internal JLL platforms.