Lead and manage the Actuation Service Engineering team, including goal setting, workload prioritization, coaching, and performance development • Oversee the development, planning, and implementation of timely and effective corrective actions for in-service field issues involving actuation systems and products • Direct the collection and analysis of field reliability data, operator usage, and maintenance practices to identify trends and reliability drivers • Lead root cause investigations, special investigations, and corrective action development, validation, and implementation • Serve as the primary technical escalation point for critical in-service and AOG issues, ensuring appropriate urgency and executive-level communication • Coordinate cross-functional activities with engineering departments, suppliers, repair centers, OEMs, and worldwide operators • Act as the "Voice of the Customer," advocating for product and process improvements based on in-service experience and customer feedback • Oversee the development, review, and coordination of Service Bulletins, Service Information Letters, and Component Maintenance Manual updates • Partner with Technical Publications and the Actuation Service Desk to ensure accurate, timely, and effective customer support • Support design engineering teams on new programs by incorporating lessons learned from in-service product experience • Ensure support for qualification testing, troubleshooting, technical reporting, and coordination with OEM partners • Develop and deliver functional and familiarization maintenance training to airline operators and internal teams • Drive continuous improvement initiatives using ACE tools and principles to improve product reliability, service effectiveness, and internal processes • Travel as required to customer sites, repair facilities, suppliers, and internal locations in support of assigned programs • Other duties may be assigned. • Proven people leadership and team management capabilities in a technical environment • Strong technical knowledge of aircraft systems, actuation systems, or complex aerospace products • Demonstrated ability to lead root cause analysis and corrective action efforts • Excellent written and verbal communication skills, with the ability to communicate effectively from executive leadership to technicians • Strong customer focus with experience interfacing directly with airline operators, MROs, and OEMs • Ability to manage multiple priorities and make sound decisions in high-pressure, time-critical situations (including AOG events) • Experience coordinating cross-functional teams across engineering, field service, suppliers, and repair organizations • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) • Experience applying ACE tools and continuous improvement methodologies (ACE Associate preferred) • Strong organizational, analytical, and problem-solving skills • High level of accountability, resilience, and tenacity.