Leads managers, supervisors and leads in the development and implementation of operational budgets and reporting tools Identifies learning opportunities, develops training path, and trains staff Owns/leads projects/activities as delegated by the Regional Operations Director of Clinical Operations and Chief Executive Office, Ambulatory operations Ensures compliance with all policies & procedures Monitors patient satisfaction through surveys, complaints, online reviews, etc. Management: Responsible for clinic operations, quality performance, patient satisfaction Develop business cases to support changes in care delivery Ensures overall effectiveness of staff, work flows, and business process Ensures all appropriate steps are followed to maintain financial health of programs Develops systems and tools that work effectively with customers, physicians, and payers to meet mutual business and clinical needs.