Essential Duties and Responsibilities: Maintain a positive and professional customer service attitude in all aspects of work and exercise sound judgment in responding to customer and client needs; Provide translation assistance for Spanish-speaking clients as needed; Assist with front desk operations, including greeting clients, answering phones, directing inquiries, and performing clerical support functions; Administer assessments and certification testing for workforce development programs, including typing and software certification exams; Assist clients with rsum development, cover letters, email usage, online applications, and other universal access employment resources; Support customers with job search activities, including computer usage, researching employment opportunities and industries, and preparing employment-related materials; Monitor computers and electronic equipment to ensure proper working order and promptly report technical or maintenance issues to the appropriate department; Research rsum platforms, employment tools, and writing techniques to remain current with evolving trends and best practices; Secure, post, and develop job leads regularly and maintain relationships with employers, workforce partners, and career networks to provide timely employment opportunities for job seekers; Maintain updated information regarding social services, rehabilitation, disability-related resources, and other community support services available to clients; Perform job development activities through internet research, telephone outreach, personal contacts, and referrals; Assist with or participate in workshops and presentations related to rsum writing, computer skills, mock interviews, job readiness, job search strategies, job placement, and job retention; Participate in staff meetings and provide updates regarding Resource Center activities, customer needs, and operational concerns; Perform other related duties as assigned. Must have outstanding customer service and people skills and be able to work with others of diverse backgrounds, opinions, and needs, while fostering and maintaining positive working relationships; Must possess personal qualities related to respect for the rights and confidentiality of others and apply discretion at all times; Must have great organizational skills and the ability to manage multiple tasks in an efficient and timely manner, and work well under pressure.