UNKNOWN

FEED

OTHER

A MS/US Mentor is expected to engage students using diverse teaching strategies that align with HHCA’s educational philosophy to stimulate learning and critical thinking, while collaborating with fellow faculty members to maximize each student’s potential for academic excellence. Use a variety of instructional aids, methods, and materials (such as hands-on, exploration, discovery, and all manner of student writing, presentation and dialogue) that will provide creative ways to reach students on multiple levels: spiritual, mental, physical, social, and emotional.

Primary Function: The Middle School / Upper School Mentor is responsible for utilizing a distinctly Christian worldview, modeled in word and deed, to provide instruction in their specific discipline. A MS/US Mentor is expected to engage students using diverse teaching strategies that align with HHCA’s educational philosophy to stimulate learning and critical thinking, while collaborating with fellow faculty members to maximize each student’s potential for academic excellence. The MS / US Mentor works with their respective Lead Mentor and Principal to develop a student’s Christian faith and a respectful, productive partnership with school families.Primary Responsibilities:<ul><li>Fully integrate a Christian Worldview throughout instruction.</li><li>Instruct students using the inquiry-based, Christian-centered education model, creating units aligned to the appropriate scope and sequence of the curriculum.</li><li>Employ a variety of lessons, tools and instructional strategies to support 21st century learner to reach project goals.</li><li>Create or adapt for their students, allowing students voice and choice.</li><li>Use standards and an inquiry-based learning platform to address key knowledge, understanding in subject, to promote student independence, open-ended inquiry, team spirit and quality.</li><li>Maintain lesson plans for all subjects taught that can be submitted to the Administrator and to provide plans and materials for a substitute teacher.</li><li>Use a variety of instructional aids, methods, and materials (such as hands-on, exploration, discovery, and all manner of student writing, presentation and dialogue) that will provide creative ways to reach students on multiple levels: spiritual, mental, physical, social, and emotional.</li><li>Integrate technology into classroom lessons.</li><li>Use homework effectively for drill, review, enrichment or project work.</li></ul><ul><li>Foster attitudes that will assist students in becoming responsible and respectful students who glorify God.</li><li>Assess the learning of students on a regular basis and provide progress reports as required to students, parents and administration. </li><li>Communicate early notice of progress deficiencies, and provide intervention plans for students so they are able to achieve reasonable mastery of the subject.</li><li>Keep proper discipline in the classroom, on the school premises and on field trips to create a nurturing learning environment.</li><li>Help maintain clean, organized and purposeful classroom learning zones.</li><li>Maintain regular and accurate attendance and grade records in myHHCA of each student’s progress.</li><li>Attend and participate in scheduled committees, staff meetings, in-house professional development, devotions, and activities in the evenings or weekends, including student retreats. Seek out and attend educational conferences and teacher training workshops in order to maintain and improve professional competence.</li><li>Perform other assigned duties such as, but not limited to, dismissal monitoring, lunchroom duties, etc.</li></ul>RequirementsEducation: BS/BA degree in ELA or related field minimum; Certification preferredExperience: Previous teaching experience- 3-5 years preferred. Personal and Professional Profile: <ul><li>Be a born-again Christian, committed to the Lord, exhibiting a close and dynamic daily walk with Jesus Christ.</li><li>Be in agreement with and able to support the school’s Statement of Faith.</li><li>Be a student of God's Word and be able to apply Biblical truth in speaking and counseling situations. </li><li>Place the oneness of the Body of Christ above membership in a particular denomination or church. </li><li>Understand the distinctives of Christian education and HHCA and be committed to those distinctives.</li><li>Have a humble spirit, thinking of others before self and living with gratitude for God’s provision</li><li>Exhibit a growth mindset that yearns to grow professionally, but also relationally and spiritually in deeper relationships with God and others</li><li>Be an active supporter and promoter of HHCA in the classroom, with parents and in the community at large.</li><li>Have excellent interpersonal and communication skills with staff, students, faculty and parents. </li><li>Have a teachable spirit and be able to take criticism with a willingness to learn and grow.</li><li>Be an innovative thinker and problem solver. </li><li>Be well organized. </li><li>Have excellent computer skills. </li><li>Maintain confidentiality in all school matters. </li><li>Be able to follow through on communications and decisions. </li><li>Have professional experience and qualifications that match the needs and responsibilities of the position. </li></ul>BenefitsHealth insuranceSick LeaveDiscounted tuition option for school aged children

Hilton Head Christian Academy

Middle / Upper School English Teacher & Mentor

Calendar Management

Communication Skills

Computer Skills

Conferences

English Language

Follow Through

Interpersonal Skills

Language Teaching

Lesson Plans

Mentoring

Microsoft Word

Organizational Skills

Philosophy

Problem Solving Skills

Progress Reports

Reporting Skills

Training/Teaching

Training/Teaching Curriculum

Training/Teaching Materials

WorldView

Workable

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

LOCATIONSavannah, GAPOSITION OVERVIEWBILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGSWe are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone.This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.<ul><li>-------------</li></ul>POSITION RESPONSIBILITIESWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.Essential Duties<ul><li>Handle inbound and outbound contacts in a courteous, timely, and professional manner</li><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable</li><li>Follow the processes of the Client program and perform all tasks in a courteous and professional manner</li><li>Utilize systems and technology to complete account management tasks</li><li>Accurately document and process customer claims in appropriate systems</li><li>Follow all required scripts, policies, and procedures</li><li>Utilize knowledge base and training to accurately answer customer questions</li><li>Comply with requirements surrounding confidential information and personal information</li><li>Appropriately escalate customer issues with the managerial team</li><li>Escalate customer issues to the appropriate staff and managerial for resolution as needed.</li><li>Ensure first call resolution through problems solving and effective call handling</li><li>Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes</li><li>Adhere to all attendance and work schedule requirements</li></ul>CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.Required<ul><li>Must be 18 years of age or older</li><li>High school diploma or equivalent</li><li>Experience with data-entry utilizing a computer</li><li>The ability to read and speak English fluently</li><li>Have a wired, high-speed internet connection (Download speed of 20Mbps+)</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to type swiftly and accurately (20+ words a minute)</li><li>Ability to work regularly scheduled shifts within our hours of operation including the training period.</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>The ability to evaluate, troubleshoot, and follow-up on customer issues</li><li>An aptitude for conflict resolution, problem solving and negotiation</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Ability to multi-task, stay focused, and self-manage</li><li>Strong team orientation and customer focus</li><li>The ability to thrive in a fast-paced environment where change and ambiguity are prevalent</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>Preferred (Not Required)<ul><li>One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment</li><li>State or Federal work experience</li></ul>CONDITIONS OF EMPLOYMENTAll MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening. Job offers are contingent on drug screening results.</li></ul>COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:<ul><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul>Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.Qualifications Entry-Level

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Middle / Upper School English Teacher & Mentor Hilton Head Christian Academy

Bilingual Call Center Representative (Fluent in Spanish & English) MCI LC

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