Skills and Qualifications: 3+ years of work experience minimum A+ Certification REQUIRED Strong customer service skills Strong oral and written communication skills Prior experience with desk-side and break/fix support is a MUST Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST Proficient in understanding network infrastructure and wireless support Familiarity with ticketing systems (Incident IQ) preferred Experience in an educational environment is a plus Must pass a fingerprint background check Must be authorized to work in the United States Valid driver's license and reliable personal transportation required Personal Attributes: Must be punctual, present, and visible throughout the workday Creative, curious, analytical, enthusiastic, and display strong attention to detail Ability to work independently and effectively on tight deadlines, as necessary Excellent command of the English language Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive and productive team player Desire to learn new skills as technology evolves Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed) Neat and clean appearance to include personal hygiene Education/Training: Minimum of an Associate degree (preferred) A+ Certification 3+ years of experience in field tech support. Qualifications Type Category Qualification Description Competency Required Skills Languages A+ Novice (1-3 Years) Yes Skills Others Desk Side Support Prior experience with desk side support is a MUST Novice (1-3 Years) Yes Skills Others Work Experience 3+ years of work experience minimum Novice (1-3 Years) Yes Skills Others Communication skills both verbal and written Proficient (4-6 Years) Yes Skills Tools Microsoft Office Professional Proficient (4-6 Years) Yes