Platform architecture and administration Own architecture, configuration, and support for Remedy ARS and the ITSM suite, including Service Desk (Incident/Problem), Change Management, Asset Management, Atrium CMDB, Atrium Integrator / Atrium Integration Engine, Service Level Management (SLM/SLA), Knowledge Management (RKM), Service Request Management (SRM), Mid-Tier, Distributed Server Option (DSO), Approval Server, Email Engine, Smart Reporting, SmartIT, MyIT, and Digital Workplace Advanced as used by the customer. Translate complex business requirements from federal stakeholders into secure, ITIL-aligned Remedy solutions—including custom applications, service request catalogs, CMDB structures, workflows, and enterprise integrations.