Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience, Leading the improvement of the Amex GBT's value proposition through consultation, technology road mapping and optimizing online servicing solutions. They are focused on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, promoting Amex GBT's capabilities specific to entertainment clients, acting as an entertainment travel subject matter expert, and retaining and growing our entertainment practice.