Resolve non-coding insurance/clearinghouse rejection, including other claims submission errors and rejections in a timely manner Enter and update patient information accurately within electronic medical Records (EMR), which includes verifying insurance information and accurately updating patient accounts Perform daily posting of insurance and patient payments Reconcile insurance payments to ensure accuracy and completeness Insurance follow-up for no response, denials and correspondence Answer and resolve incoming customer service calls from patients Update patient accounts for Sliding Fee Schedule adjustments Review and resolve insurance credit balances, including issuing refunds when appropriate Prepare and submit accurate billing to appropriate state Medicaid systems using electronic claim submissions when possible Demonstrate excellent customer service and professionalism when interacting with patients, providers, and payers Maintain strict adherence to HIPAA and patient privacy rights, accessing only the minimum necessary information to perform job responsibilities Ensure compliance with all federal, state, and payer-specific regulations related to billing and privacy Perform other duties as assigned. The billing associate is responsible for submission of insurance claims to payer, posting payments, insurance follow-up, denials, patient AR and customer service calls.